Lindokuhle User
@lindokuhleuser
Versatile customer service representative with a passion for problem-solving.
What I'm looking for
I am a versatile and creative individual who brings a unique blend of talents and skills to the workplace. My experience as a Customer Service Representative at NGWAZI has honed my ability to manage customer interactions effectively, resolving 100% of issues on the first call and significantly enhancing customer satisfaction. I thrive in collaborative environments, where I can share knowledge and build strong relationships with both colleagues and clients.
My passion for art, music, reading, and fashion inspires my innovative approach to problem-solving. I am detail-oriented and possess excellent communication skills, allowing me to handle customer inquiries with empathy and professionalism. I am proficient in call center technologies and consistently meet monthly call targets while maintaining high-quality assurance metrics. My goal is to contribute positively to any organization by leveraging my skills in customer service and teamwork.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
NGWAZI
Jan 2023 - Present (2 years 5 months)
As a Customer Service Representative at NGWAZI, I manage over 30 inbound/outbound calls daily, providing prompt and efficient service. I resolve customer issues on the first call, enhancing satisfaction and contributing to positive company reviews. I utilize CDL and Genesys cloud software to log calls and maintain quality assurance metrics.
Education
Degrees, certifications, and relevant coursework
Lindokuhle hasn't added their education
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