Open to opportunities

Kevin Ylon Delos Santos

@kevinylondelossantos

I keep insurance and business operations organized through accurate records, client communication, and executive administrative support.

Philippines

Message

What I'm looking for

I'm looking for full-time or part-time remote administrative, executive support, or operations work where I can manage records, client communication, CRM processes, and cross-functional coordination across US, UK, or Australian business hours.

I'm currently supporting life insurance operations at Accenture, where I process applications, verify documents, coordinate policy requirements, and maintain accurate confidential records.

Previously at Alliance Global Solution, I verified applicant background and financial records for merchant cash advance underwriting, identifying judgments, defaults, fraud, and other risk indicators.

I've also managed customer communication and CRM records at Kimstore, import/export client communication at Asia Evolution, and sales documentation for educational clients at CD Books International.

My experience also includes managing Facebook and Instagram for Jellicious Frappe, responding to customers, scheduling content, and creating marketing materials. I use Google Workspace, Microsoft Office, HubSpot CRM, Citrix Workspace, Meta Business Suite, Canva Pro, and ChatGPT to keep remote operations moving.

Experience

Work history, roles, and key accomplishments

Current

Insurance Operations Associate

Current

Accenture Inc.

Mar 2026 - Present (7 months)

Process life insurance applications by performing pre-screening, data entry, document verification, and policy issuance support. Manage email correspondence and follow-ups with clients, underwriters, and internal teams to coordinate policy requirements.

Microsoft Office Microsoft Teams Citrix Workspace Data Entry Document Management Insurance Operations Email Management Client Communication

Administrative Assistant

Alliance Global Solution Inc.

Aug 2024 - Feb 2026 (1 year 6 months)

Conducted background and financial record verification for Merchant Cash Advance applicants using New York court records and financial research platforms. Reviewed financial documents to identify risk indicators and coordinated with sales and underwriting teams.

Microsoft Office Google Workspace CRM Data Entry Document Management Risk Assessment Client Communication

Social Media Executive

Jellicious Frappe

Oct 2022 - Aug 2024 (1 year 10 months)

Managed Facebook and Instagram using Meta Business Suite, scheduled content, and monitored engagement. Responded to customer inquiries and designed marketing materials using Canva Pro.

Meta Business Suite Canva Pro Social Media Management Content Scheduling Customer Engagement