Aljohn Dave Durwin

Maintained and updated e-commerce product listings to meet client standards, platform requirements, and SLAs. Performed product data QA, managed bulk uploads via CSV/Excel, and supported the Brand Manager with catalog and content operational tasks.

Coordinated with partnered immigration agencies to support EB-3 case progression with accurate, timely documentation. Managed client records for completeness and compliance, acted as liaison between internal teams and external partners, and used multiple portals while tracking milestones in spreadsheets/databases.

Supported EB-3 immigration workflows by coordinating with partner agencies and ensuring case progression through organized, accurate documentation. Retrieved and submitted information through multiple portals, set up application forms/questionnaires, and maintained tracking spreadsheets/databases for client milestones and status.

Managed client inquiries across phone, email, and online channels to provide product information, resolve concerns, and support sales conversions. Prepared insurance quotations and proposals, followed up on deliverables within timelines, negotiated pricing/terms, and conducted product and competitor updates to strengthen sales positioning.

Produced accurate insurance quotations aligned with sales strategies and supported advisors with reporting, follow-ups, and compliant documentation. Navigated insurer/internal portals to generate policy terms and underwriting information, providing end-to-end administrative support and improving sales operational efficiency.

Pursuing a Bachelor of Science degree in Real Estate Management at Gardner College (Diliman) from 2018 to 2025.

Completed a Secondary Education Certificate program at St. Paul University Philippines from 2004 to 2008.