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Shoren Cabatino

@shorencabatino

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I streamline executive operations, insurance workflows, and customer support with accuracy and care.

Philippines

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What I'm looking for

I'm looking for a role where I can support efficient operations through executive assistance, administrative coordination, customer service, accurate documentation, and client communication in a fast-paced team.

I'm currently supporting executives at The Virtual Hub by managing calendars, meetings, travel arrangements, reports, correspondence, invoices, onboarding, and confidential documentation.

Previously, I supported underwriting operations for EXL's QBE Insurance account, reviewing applications, assessing supporting documents, processing policy records and payments, and resolving discrepancies with internal teams.

My customer service experience includes supporting policyholders for EXL's Allstate Insurance account and banking customers for Teleperformance's JPMorgan Chase & Co. account. I handled inquiries, account updates, documentation, compliance requirements, and customer concerns in fast-paced environments.

I also promoted pharmaceutical products at Tamiga Pharmaceutical Supply, built relationships with healthcare providers, managed customer accounts, delivered product presentations, and followed up on sales opportunities. I bring organized administrative support, clear communication, and careful documentation to every role.

Experience

Work history, roles, and key accomplishments

Current

Admin Assistant & Executive Assistant

Current

The Virtual Hub

May 2025 - Present (1 year 4 months)

Managed executive calendars, appointments, meetings, and travel arrangements. Coordinated meetings, prepared agendas, and maintained accurate records and documentation.

Calendar Management Email Management Documentation Administrative Support Onboarding Microsoft Office 365 Google Workspace Asana

Underwriter & Administrative Officer

EXL – QBE Insurance Account

Jan 2024 - Mar 2025 (1 year 2 months)

Reviewed insurance applications for completeness, accuracy, and compliance with underwriting guidelines. Assessed risk and evaluated supporting documents to facilitate underwriting decisions.

Insurance Underwriting Risk Assessment Data Entry Documentation Administrative Support Microsoft Office 365 Google Workspace

Customer Service Specialist

EXL – Allstate Insurance Account

Oct 2023 - Jan 2024 (3 months)

Assisted policyholders with insurance policy inquiries and account-related requests. Processed policy updates and maintained accurate customer records and documentation.

Customer Service Insurance Documentation Data Entry Problem Solving Microsoft Office 365 Google Workspace

Customer Service Specialist

Teleperformance – JPMorgan Chase & Co.

Aug 2022 - Aug 2023 (1 year)

Assisted banking customers with account inquiries through inbound phone support. Resolved customer concerns while ensuring compliance with company policies and banking regulations.

Customer Service Banking Inbound Calls Compliance Documentation Problem Solving Microsoft Office 365 Google Workspace

Medical Sales Representative

Tamiga Pharmaceutical Supply

Oct 2021 - Feb 2022 (4 months)

Promoted pharmaceutical products to healthcare professionals within the assigned territory. Built and maintained strong relationships with healthcare providers and clients.

Medical Sales Product Presentations Sales Reporting Territory Management Microsoft Office 365 Google Workspace