Marjorie tullo

Managed agent licensing and regulatory compliance, processed renewals and appointments, and streamlined underwriting to prevent policy lapses while coordinating licensing reports and continuing education plans.

Managed multi-conversation live chat travel bookings and amendments, resolved disruptions by coordinating alternative flight schedules, and maintained booking records in Newskies and Salesforce.

Coordinated order confirmations, modifications, and address verification with florists, managed inquiries via messaging and ticketing tools, and handled delivery status and product quality concerns.

Performed real-time product identification via image analysis, directed users to buying/selling platforms, and maintained accuracy handling high-volume requests.

Assisted users with subscription selection, supported sales targets through chat coordination, and moderated chat rooms to enforce content and data guidelines.

Assisted customers with video rentals and recommendations, promoted membership programs to drive sales, and performed daily inventory checks and documentation.

Completed an Associate Degree in Hotel and Restaurant Management focused on hospitality operations and service practices.