Adrian Joshua Javellana

Managed end-to-end customer support and account operations, handling hourly incoming requests, improving ticket routing and quoting processes, and maintaining SLA and parts/supplier data to ensure billing and compliance accuracy.

Reviewed Certificates of Insurance and policy documents to verify contractual compliance, flagged deficiencies, communicated corrections to vendors, and maintained tracking of policy expirations to mitigate insurance risk.

Led full-cycle recruitment and strategic sourcing for solar industry roles, built candidate pipelines, managed ATS workflows, and provided hiring metrics and compliance guidance to leadership to scale field and technical teams.

Owned post-hire employee lifecycle and performance analytics, supported executives with board materials and strategic planning logistics, and managed onboarding, bonus payouts, and internal communications to improve operational efficiency.

Consulted on NFT marketing and sales strategies, trained marketing teams, managed whitelists, and produced weekly performance reports to optimize project positioning and buyer engagement.

Delivered digital marketing, webstore setup and maintenance, content moderation, basic web edits, email automation, and coordinated multi-VA projects for clients in coaching and advocacy niches.

Handled AT&T customer billing inquiries, basic technical troubleshooting, and mobile phone sales while maintaining quality standards for customer interactions.

Performed high-volume data entry for loan applications, managing approximately 250 accounts per sheet and ensuring accurate status assignment and record maintenance.

Encoded and scanned new account records, managed signature card processing for dormant/closed accounts, assisted with account lookups, and supported inventory and workstation setup tasks.

Completed a Bachelor's degree in Business Management with coursework in management, finance, and operations from June 2013 to March 2019.