Kevin Mutua
@kevinmutua
Customer care agent with strong communication and problem-solving skills.
KenyaWhat I'm looking for
My name is Kevin Mwendwa, and I am a dedicated professional with a Bachelor of Commerce degree from the University of Nairobi, specializing in Finance. I have developed a strong foundation in customer service and sales through my recent roles as a Customer Care Agent at CCI and a Sales Representative at Four Seasons Ltd. My experience has equipped me with excellent communication and interpersonal skills, allowing me to effectively assist clients and ensure their satisfaction.
In my role at CCI, I successfully handled client inquiries and complaints, demonstrating my ability to maintain high service quality in a fast-paced environment. Currently, at Four Seasons Ltd, I am responsible for lead generation, client engagement, and product demonstrations, where I apply my negotiation skills to close sales effectively. I am passionate about leveraging my finance knowledge and customer service experience to contribute positively to any organization.
Experience
Work history, roles, and key accomplishments
Sales Representative Agent
Four Seasons Ltd
Aug 2023 - Present (2 years)
Generated leads and prospected for new clients, engaging them through product demonstrations and sales presentations. Negotiated and closed deals, while also managing accounts and conducting market research.
Customer Care Agent
CCI
Oct 2022 - Jun 2023 (8 months)
Assisted clients with inquiries, complaints, and service-related issues. Ensured a high level of customer satisfaction through professional handling of calls and queries.
Education
Degrees, certifications, and relevant coursework
University of Nairobi
Bachelor of Commerce, Finance
Grade: Second Class Honors
Studied the fundamentals of commerce with a specialization in Finance. Gained knowledge in financial principles, markets, and management.
KCA University
ICDL (International Computer Driving Licence), Computer Applications
2019 - 2019
Completed the International Computer Driving Licence program, acquiring essential computer skills. Focused on practical applications of software and digital literacy.
Machakos School
Kenya Certificate of Secondary Education (KCSE), Secondary Education
Grade: B-
Completed secondary education, achieving a B- grade in the Kenya Certificate of Secondary Education examination. Developed a strong academic foundation across various subjects.
Acacia Crest Academy
Kenya Certificate of Primary Education (KCPE), Primary Education
Grade: 419 marks
Completed primary education, achieving 419 marks in the Kenya Certificate of Primary Education examination. Built foundational knowledge and skills.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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