Grace irungu

Support agents by enhancing their skills and knowledge, provide coaching, and drive KPIs. Collaborate with team members to boost performance and keep the team informed about progress towards targets.

Identify and address gaps in adherence to best practices, manage daily roles and calls, and ensure performance targets are met while handling supervisory calls.

Manage customer complaints, provide product information, deliver sales presentations, and train new agents while achieving long-term employment without absences.

Managed client communication, scheduled appointments, prepared legal documents, and ensured quality service while collaborating with various stakeholders.

Sold policies, provided financial advice, and created savings plans for clients, focusing on customer satisfaction.

Marketed and sold clothing, shoes, and beauty products while assisting customers with purchases and managing stock assignments.

Completed a certificate program in Computer Packages, gaining proficiency in various office software applications.

Studied Catering and Accommodation Management, focusing on the principles of hospitality management, food service operations, and customer service excellence.

Achieved the Kenya Certificate of Secondary Education (K.C.S.E), focusing on a broad curriculum that included sciences and humanities.

Completed primary education and obtained the Kenya Certificate of Primary Education (K.C.P.E), laying the foundation for further studies.