Open to opportunities

Wema Standa

@wemastanda

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Customer service professional with CRM expertise and strong analytical background.

Kenya

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What I'm looking for

I seek a customer-facing role where I can use CRM and analytical skills to improve customer experience, learn, and grow into expanded operational or data-focused responsibilities.

I am a motivated, detail-oriented customer service professional with over one year of hands-on experience managing high-volume inbound and outbound calls and ensuring client satisfaction.

My academic background is in Economics and Statistics (B.Sc.), and I hold CPA (Part 1) plus a Certificate in Computer Operations, which strengthen my analytical approach to customer issues and data-driven service improvements.

In my most recent role at CCI Kenya I handled 45–70 calls per day, used Salesforce CRM for interaction tracking, resolved complaints promptly, and collaborated with colleagues to streamline processes and boost efficiency.

I bring strong communication, problem-solving, time-management, Microsoft Office, QuickBooks/Zoho familiarity, and a commitment to integrity and data accuracy; I seek roles where I can apply these skills to improve customer experience and operational outcomes.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

CCI Kenya

Jan 2023 - Dec 2024 (1 year 11 months)

Handled 45–70 inbound and outbound customer calls daily, resolving complaints and inquiries to improve satisfaction and retention while documenting interactions in Salesforce CRM.

Customer Service Salesforce CRM Troubleshooting Microsoft Excel Time Management

Education

Degrees, certifications, and relevant coursework

Egerton University

Bachelor of Science, Economics and Statistics

2018 - 2022

Grade: Second Class Honors (Upper Division)

Completed a Bachelor of Science in Economics and Statistics with Second Class Honors (Upper Division), covering microeconomics, econometrics, and financial accounting.