Open to opportunities

Kevin Dwyer

@kevindwyer

Message

I streamline customer support, virtual assistance, and digital operations for remote teams.

Philippines

Message

What I'm looking for

I'm looking to support remote teams with customer communication, CRM management, digital operations, administrative tasks, and client follow-ups while helping maintain strong customer satisfaction.

I've supported customers and tested product features at Ember, handling high-volume support emails, cryptocurrency withdrawals, App Store reviews, and Discord and Reddit communities. I also connected technical teams with end users to resolve account-access issues and improve mobile and web experiences before launch.

Across virtual assistance, HR, sales, and customer support roles, I've managed CRM records, client outreach, onboarding documentation, appointment setting, website updates, and Canva presentations. I help business owners keep client information organized, follow up consistently, and maintain strong customer satisfaction in fast-paced remote environments.

Experience

Work history, roles, and key accomplishments

Customer Service Representative and QA Tester

Ember

Jan 2025 - May 2026 (1 year 4 months)

Handled high-volume customer support emails, reviewed cryptocurrency withdrawals, managed App Store reviews, moderated Discord and Reddit communities, facilitated communication between technical teams and users, and tested new product features.

Customer Support Email Management QA Testing Cryptocurrency Discord Reddit Community Moderation Mobile Testing Web Testing

Human Resource Representative

Legacy Personnel

Jan 2024 - Nov 2024 (10 months)

Facilitated onboarding processes, digitized employee records, responded to employee inquiries, and maintained accurate employee databases.

Onboarding Benefits Administration Employee records management Data Entry Documentation

General Virtual Assistant

Rattanak Muor (Insurance Agent)

Apr 2022 - Mar 2024 (1 year 11 months)

Assisted with client communication, outreach, and tracking using Facebook and Excel, created spreadsheets, designed marketing presentations in Canva, and maintained the company's website using Wix.

Client Communication Excel Canva Wix Payment Tracking

Senior Sales Agent

Cleaning in Motion

Jul 2022 - Jan 2023 (6 months)

Cold-called businesses to schedule appointments for commercial cleaning services, managed leads using Google Sheets and Aircall, and consistently exceeded weekly appointment-setting goals.

Cold Calling Appointment Setting Lead Management Google Sheets Aircall Negotiation Sales

Customer Support Representative

Uber

Jan 2021 - Mar 2022 (1 year 2 months)

Handled high-volume customer inquiries using Salesforce CRM, resolved issues efficiently, supported escalation management, and contributed to workflow improvements.

Customer Support Salesforce CRM Escalation Management Issue Resolution

Lead Caller / Appointment Setter

Phaner Real Estate

Apr 2019 - Jun 2021 (2 years 2 months)

Contacted warm leads via Readymode CRM to schedule property viewings, followed up with clients, maintained records, and coordinated high-volume outbound calling campaigns.

Lead Generation Appointment Setting CRM ReadyMode Outbound Calling Follow up