Kevin Adams
@kevinadams
Dedicated professional with 8 years of diverse experience.
What I'm looking for
I am a dedicated professional with 8 years of diverse experience, primarily focused on data entry and customer engagement. My career has equipped me with a strong skill set in managing high-volume inbound and outbound calls, ensuring accurate data documentation, and providing exceptional customer support. I have a proven track record of maintaining confidentiality and efficiency while handling sensitive information.
Throughout my career, I have excelled in various roles, including as a Telemarketing Sales Representative and Case Manager, where I successfully managed customer interactions and facilitated seamless processes. My ability to communicate effectively and foster positive relationships has consistently enhanced client experiences. I am now seeking a Data Entry role where I can leverage my skills and contribute to organizational success.
Experience
Work history, roles, and key accomplishments
Car Detailer
Hertz Lovefield
Jan 2020 - Present (5 years 5 months)
Operated cleaning equipment to maintain vehicle aesthetics, ensuring thorough cleansing and polishing of windows. Adjusted equipment controls for optimal cleaning effectiveness.
Telemarketing Sales Representative
Events and Adventures
Jan 2022 - Apr 2024 (2 years 3 months)
Managed customer engagement by scheduling appointments and ensuring seamless progression through the sales funnel, enhancing client experience through effective communication.
Telemarketing Representative
Events and Adventures
Jun 2021 - Sep 2023 (2 years 3 months)
Conducted targeted outbound calls to engage customers, promoting products and services effectively. Identified and qualified potential leads, delivering tailored sales pitches to convert interest into commitments.
Case Manager
ROI Call Center Solutions
Apr 2020 - Sep 2021 (1 year 5 months)
Provided thorough guidance on housing applications, ensuring accuracy and completeness, which resulted in enhanced customer satisfaction and service quality.
Agent Collector
CMI Group
Apr 2020 - Aug 2021 (1 year 4 months)
Managed high volume of inbound and outbound calls to facilitate debt repayment, ensuring clear communication and customer satisfaction.
Virtual Support Tech
ADT Security Services
Jan 2018 - Aug 2021 (3 years 7 months)
Resolved a wide range of technical issues for customers, ensuring seamless functionality of alarm system equipment and managing online appointment scheduling.
Bar Inventory Specialist
Security Patrol
Jan 2019 - Feb 2020 (1 year 1 month)
Accurately documented product details to maintain comprehensive shipping, receiving, and production records, ensuring precise invoicing and inventory management.
Security Officer
Security Patrol
Jul 2018 - Feb 2020 (1 year 7 months)
Documented daily activities and reported incidents, ensuring accurate records of property damage and theft while controlling access to facilities.
Stocker
Dollar General
Jan 2016 - Apr 2017 (1 year 3 months)
Processed transactions and maintained financial responsibility while efficiently managing inventory by stocking and organizing merchandise.
Assistant Groomer
Pet Medical Center
May 2015 - Jan 2017 (1 year 8 months)
Assisted with animal restraint during veterinary procedures and administered emergency first aid to animals in distress, facilitating examinations.
Education
Degrees, certifications, and relevant coursework
Duncanville High School
High School Diploma, General Studies
2011 - 2015
Completed a high school education with a focus on general studies, preparing for further education and career opportunities.
Availability
Location
Authorized to work in
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