Open to opportunities

Kennitria Martin

@kennitriamartin

Detail-oriented data entry and customer service professional with proven high-volume accuracy and administrative supervision.

United States

Message

What I'm looking for

I seek a detail-focused role in data entry or administrative operations where I can apply high-volume accuracy, customer-service expertise, and process improvement in a collaborative environment.

I am a self-directed, resourceful professional with extensive experience in high-volume data entry, customer service, and administrative supervision across public and private sectors.

I have managed and reviewed hundreds of files monthly, supported remote customer-care operations, processed complex claims and orders, and coordinated office operations including procurement, facilities, and payroll/time monitoring.

I bring strong attention to detail, HIPAA-aware processes, conflict-resolution skills, and a track record of improving program compliance and operational efficiency—ready to contribute to a team-focused organization.

Experience

Work history, roles, and key accomplishments

Current

Administrative Supervisor

Current

DCFS/Child Welfare

Oct 2022 - Present (3 years 5 months)

Supervised clerical operations and managed regional program operations, ensuring compliance with federal/state regulations and timely completion of purchasing and budgetary reports.

Office Management SAP Records Management Vendor Management Procurement & Compliance Inventory Control

Senior Data Entry Associate

1-800-Flowers

Jun 2022 - Jun 2022 (0 months)

Processed high-volume macro and non-macro Excel orders and paper orders, meeting accuracy and productivity standards while managing customer communications remotely.

Data Entry Excel Order Processing Customer Service Remote Work CRM Quality Assurance Time Management

Customer Care Representative

Reed Group / Guardian Life Insurance

Jan 2022 - Jun 2022 (5 months)

Serviced client inquiries across phone, email, and chat for disability and leave claims, processed claims and communicated status updates to clients.

Customer Service Claims Processing Email Support Phone Support Chat Support Benefits Administration Documentation Case Management

Consumer Vehicle Loan Rep

Bank of America

Aug 2021 - Jan 2022 (5 months)

Handled inbound inquiries for consumer vehicle loans, troubleshooting online banking issues and assisting customers with loan payments and title/lien release processes.

Loan Servicing Customer Support Troubleshooting Payments Title Lien Coordination Phone Support Data Entry Financial Services

Administrative Coordinator III

Louisiana Department of Health

Oct 2019 - Aug 2021 (1 year 10 months)

Managed multi-line phone operations, mail distribution, filing systems, and coordinated caseworker communications to support Medicaid/Medicare case processing.

Caseworker Support Telephone Triage Data Entry Onbase Customer Service

Administrative Coordinator III

Louisiana Department of Children and Family Services

Oct 2018 - Oct 2019 (1 year)

Assisted clients with SNAP and benefit applications, processed documentation into OnBase, and supported caseworkers to maintain open client cases and voter registration processes.

Benefit Support Onbase Document Processing Client Services Data Entry Administrative Support

Assistant Property Manager

The Strand Apartments

Dec 2017 - Oct 2018 (10 months)

Showed units, processed rental applications and background checks, managed work orders and inspections, and maintained daily apartment availability listings.

Leasing Tenant Relations Rental Applications Background Checks Work Orders Inspections Customer Service Property Management

Pharmacy Benefit Coordinator

People's Health

Jul 2017 - Dec 2017 (5 months)

Made 80–100 outbound calls daily to assist members with prescription refills, documented interactions in the database, and coordinated with pharmacies and providers for approvals.

Outbound Calling Prescription Refills Documentation In Databases Customer Service

Customer Service Representative

Humana

Mar 2017 - Jul 2017 (4 months)

Handled 100+ daily inbound calls to assist members with health insurance renewals, copays, and provider network inquiries while documenting call reasons in company systems.

Inbound Calls Insurance Support Member Services Data Entry Documentation Customer Support

Administrative Coordinator

Louisiana Motor Vehicle Commission

Apr 2016 - Mar 2017 (11 months)

Processed licensing applications for dealerships and salespeople, managed licensing records in the database, and communicated requirements to dealers to ensure compliance.

Licensing & Compliance Document Processing Customer Service Administrative Support

Administrative Assistant

LKM Enterprise

Jan 2015 - Feb 2016 (1 year 1 month)

Processed timecards and accounts payable, managed vendor invoices and cash deposits, and coordinated hiring and daily reporting across eight convenience store locations.

Payroll Processing Accounts Payable Accounts Receivable Vendor Management Cash Handling Reporting Hiring coordination Excel

Customer Service Representative

Sleep Number

Mar 2013 - Jan 2015 (1 year 10 months)

Handled ~100 inbound/outbound calls daily, troubleshot product issues, processed orders and returns, and logged troubleshooting outcomes in company systems.

Customer Support Troubleshooting Order Processing Returns Management Data Entry CRM