Kiffany Huff - Customer Service Representative - TSI | Himalayas
KH
Open to opportunities

Kiffany Huff

@kiffanyhuff

Detail-oriented professional with 10+ years in data entry and support.

United States
Message

What I'm looking for

I am looking for a role that values organization and efficiency, with opportunities for growth.

I am a detail-oriented and dependable professional with over 10 years of experience in data entry, customer service, and administrative support. My career has been marked by a proven ability to manage high-volume workloads while maintaining accuracy and efficiency. I have a strong background in handling confidential information, scheduling, and client communications, which has equipped me with the skills necessary to excel in a remote data entry team.

In my most recent role as a Customer Service Representative at TSI, I assist borrowers with inquiries regarding their student loan accounts, ensuring that all processes are handled accurately and securely. Previously, as a Client Intake Coordinator at Mightier Content, I collected detailed client information for legal case preparation, demonstrating my ability to manage sensitive information with care. My experience as a Mentor and Call Center Agent at Progressive Insurance further honed my skills in customer support and team leadership.

Experience

Work history, roles, and key accomplishments

TS
Current

Customer Service Representative

TSI

Mar 2025 - Present (4 months)

Assisted borrowers with questions and concerns regarding student loan accounts and processed payments accurately and securely through internal systems. Sent account-related correspondence, including letters and notices, and made updates and changes to borrower accounts based on verification and policy.

MC

Client Intake Coordinator

Mightier Content

Sep 2023 - Mar 2025 (1 year 6 months)

Collected detailed client information for legal case preparation and completed intake forms and accident reports with accuracy. Scheduled attorney consultations, coordinated follow-ups, and explained legal services to clients.

Education

Degrees, certifications, and relevant coursework

GS

Glenn Hills High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge and skills. Focused on general studies to prepare for future career opportunities.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan