Kiffany Huff
@kiffanyhuff
Detail-oriented professional with 10+ years in data entry and support.
What I'm looking for
I am a detail-oriented and dependable professional with over 10 years of experience in data entry, customer service, and administrative support. My career has been marked by a proven ability to manage high-volume workloads while maintaining accuracy and efficiency. I have a strong background in handling confidential information, scheduling, and client communications, which has equipped me with the skills necessary to excel in a remote data entry team.
In my most recent role as a Customer Service Representative at TSI, I assist borrowers with inquiries regarding their student loan accounts, ensuring that all processes are handled accurately and securely. Previously, as a Client Intake Coordinator at Mightier Content, I collected detailed client information for legal case preparation, demonstrating my ability to manage sensitive information with care. My experience as a Mentor and Call Center Agent at Progressive Insurance further honed my skills in customer support and team leadership.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
TSI
Mar 2025 - Present (4 months)
Assisted borrowers with questions and concerns regarding student loan accounts and processed payments accurately and securely through internal systems. Sent account-related correspondence, including letters and notices, and made updates and changes to borrower accounts based on verification and policy.
Client Intake Coordinator
Mightier Content
Sep 2023 - Mar 2025 (1 year 6 months)
Collected detailed client information for legal case preparation and completed intake forms and accident reports with accuracy. Scheduled attorney consultations, coordinated follow-ups, and explained legal services to clients.
Mentor / Call Center Agent
Foundever
Apr 2018 - Sep 2023 (5 years 5 months)
Handled high-volume customer inquiries and processed payments while creating and managing insurance policies in the client database. Mentored new hires, supported performance improvements, and monitored KPIs.
Education
Degrees, certifications, and relevant coursework
Glenn Hills High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills. Focused on general studies to prepare for future career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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