Open to opportunities

Brianna Carraman

@briannacarraman

Message

Administrative and customer support professional focused on accurate records and remote service.

United States

Message

What I'm looking for

I’m looking for a role where I can support customers remotely or in-office while keeping electronic records accurate, processing requests efficiently, and handling confidential information with care in a collaborative, high-productivity environment.

I’m a detail-oriented administrative and customer support professional with over four years of experience providing remote and in-office support in fast-paced environments. I maintain accurate electronic customer records by documenting interactions across multiple systems, verifying information before updates, and entering confidential data with high attention to detail.

I’ve processed high volumes of transactions while meeting productivity and quality standards, and I resolve customer inquiries through active listening and clear written and verbal communication. From data entry and document processing to email and calendar management, I’m known for strong organization, reliable time management, and the ability to work independently or collaboratively to improve workflow efficiency.

Experience

Work history, roles, and key accomplishments

Payment Reminder Services Representative

SWBC Payment Reminder Services

Oct 2024 - Aug 2025 (10 months)

Maintained accurate electronic customer records and documented interactions across multiple computer systems. Reviewed customer accounts, verified information before processing updates/payments, and resolved customer inquiries while following confidentiality and data security policies.

Data Entry Customer Support Document Processing Confidentiality Data Security Active Listening Transaction Processing Time Management

Customer Experience Associate II

Conduent

Jan 2020 - Jan 2024 (4 years)

Provided remote customer support while entering, updating, and verifying confidential customer data. Navigated multiple software applications and databases to complete requests, maintained detailed electronic documentation, and collaborated with supervisors and team members to improve satisfaction and workflow.

Remote Customer Support Data Entry Customer Support Confidentiality Problem Solving Organizational Skills Collaboration

Sales Associate

Dollar General

Jan 2019 - Jan 2020 (1 year)

Provided friendly, efficient customer service in a fast-paced retail environment. Processed cash, credit, and debit transactions using point-of-sale systems and supported store operations through stocking, organization, and merchandising.

Customer Service POS systems Cash Handling Merchandising Store Operations Time Management Organization