Keto Boykin

Lead operational initiatives to optimize collections and resolve billing disputes while enhancing customer satisfaction. Develop a high-performing team to improve collections processes and reduce bad debt. Collaborate with cross-functional teams to address escalations and ensure timely collections.

Drove sales initiatives by leveraging product expertise and customer engagement. Exceeded sales targets through effective sales techniques and built strong customer relationships. Collaborated with team members to achieve collective sales goals.

Led large-scale programs ensuring successful delivery within scope and budget. Fostered partnerships with external organizations and implemented communication methods for project updates. Developed project management expertise within the team.

Managed the analysis and implementation of complex systems and software solutions. Led a team to ensure successful project execution and alignment with organizational goals, overseeing critical system interactions and financial reporting.

Oversaw credit collections operations, managing a team responsible for timely debt recovery and optimizing cash flow. Managed significant billing and invoicing operations for various agents and retailers.

Provided analytical support for customer financial services, focusing on billing and collections processes. Collaborated with various departments to ensure accurate financial reporting and customer satisfaction.

Pursuing a Master of Business Administration with a focus on Cybersecurity. The program is designed to equip students with the necessary skills to manage and protect information systems in a business environment.

Completed a Master of Business Administration focusing on Business Administration & Management, emphasizing leadership and strategic decision-making in business contexts.

Earned a Bachelor of Arts in Psychology, studying human behavior, mental processes, and the various factors that influence psychological well-being.