Philip Vazquez

Owned end-to-end project execution across commercial, fashion, architectural, travel, fine art, and real estate work, managing budgets, talent coordination, logistics, and contract negotiations to deliver on time and within scope.

Led a 21-member banking call center team, managing staffing, performance, and service metrics. Drove daily coaching, call monitoring, and performance reviews to improve productivity and customer satisfaction while implementing action plans to enhance call efficiency and revenue recovery.

Managed inbound collections for charged-off and delinquent mortgage/equity loans, negotiating settlements, payment plans, loan modifications, and account resolutions. Handled accounts across 5–120 days delinquency stages while maintaining customer satisfaction targets.

Supervised 21 representatives responsible for collections on accounts over 30 days past due. Directed outbound dialing campaigns and call lists across multiple locations, and built operational reports tracking revenue recovery, commissions, and performance trends.

Managed receivables for 14,000+ telecommunications customers by conducting credit reviews and payment trend analysis to reduce delinquency and improve DSO. Coordinated with Sales and Marketing on contract review and credit risk decisions while managing external collection agencies and recovery initiatives.

Designed and delivered training programs for 500+ billing department employees, including onboarding and compliance training for new hires. Facilitated structured learning to support consistent operational execution and adherence to requirements.

Negotiated third-party carrier billing processes, reducing A/R over 90 days by 16%. Supported revenue recovery through partnership-driven process improvements and KPI-focused performance monitoring.