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Gina Gucciardo

@ginagucciardo

Business operations leader at T-Mobile who supported $500M+ in FCC reimbursements through the Emergency Connectivity Fund.

United States

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At T-Mobile, I led cross-functional work on billing processes that supported $500M+ in FCC reimbursements through the Emergency Connectivity Fund. I also coordinated six stakeholder teams across public-sector program operations and regulatory compliance, strengthening execution and reducing operational risk.

As a Senior Program Manager, I standardized processes across eight regional teams and led training and change adoption for approximately 200 employees. Earlier, as a Senior Business Process Analyst, I optimized government sales workflows, assessed RFPs and federal funding documents, and developed reporting tools and performance frameworks.

Experience

Work history, roles, and key accomplishments

Customer Experience Manager

T-Mobile

Jan 2023 - Apr 2026 (3 years 3 months)

Led cross-functional partners in designing and executing billing processes that supported $500M+ in FCC reimbursements through the Emergency Connectivity Fund program. Directed enterprise program operations and regulatory compliance across high-stakes public-sector workstreams.

Business Operations Enterprise Program Management Regulatory Compliance Cross functional Leadership Risk Mitigation Executive Stakeholder Management SLA Management Data Analysis Asana Copilot

Senior Program Manager

T-Mobile

Jan 2021 - Jan 2023 (2 years)

Led enterprise-wide training and change adoption for approximately 200 employees across multiple departments. Standardized government sales and business operations processes across eight regional teams and oversaw operations across seven enterprise and government programs.

Change Management Program Management Government Programs Operational Excellence Data Analysis Process Improvement Regulatory Compliance

Senior Business Process Analyst

T-Mobile

Jan 2015 - Jan 2021 (6 years)

Optimized government sales workflows through business analysis, process documentation, and development of operational best practices. Reviewed RFPs and federal funding documents to assess program feasibility and mitigate risk.

Business Analysis Process Improvement RFP Risk Mitigation Reporting SLA Management Data Analysis