Open to opportunities

Kert Manalang

@kertmanalang

Message

Tech-savvy customer service specialist with strong problem-solving skills.

Philippines

Message

What I'm looking for

I am looking for a role that values innovation and offers opportunities for growth.

I am a dedicated and tech-savvy professional currently pursuing a Bachelor of Science in Computer Science. My educational journey has equipped me with a solid foundation in technology and communication, which I have effectively applied in my professional experiences. I pride myself on my excellent communication skills and my ability to multitask in fast-paced environments.

In my recent role as a UK Food Delivery Specialist at TaskUs, I successfully managed diverse inbound contacts, resolving issues related to order cancellations and delivery delays. My commitment to exceeding customer satisfaction targets has been a driving force in my career. I have also gained valuable experience as a US Catalogue Sales Customer Service Agent at iQor, where I honed my upselling and interpersonal skills, ensuring a positive customer experience.

Experience

Work history, roles, and key accomplishments

UK Food Delivery Specialist

TaskUs

Aug 2024 - Mar 2025 (7 months)

Successfully handled diverse inbound contacts (Riders, Restaurants, Customers), effectively resolving a wide range of issues (e.g., order cancellations, delivery delays, rider's fee queries) while adhering to strict company policies and consistently exceeding customer satisfaction targets. Demonstrated strong and efficient problem-solving, communication, and active listening skills to effectively

Customer Service Problem Solving Communication Customer Satisfaction

US Catalogue Sales Customer Service Agent

iQor

Nov 2021 - Dec 2021 (1 month)

Provided exceptional customer service by enthusiastically answering inbound calls, ensuring a positive first impression and striving for first-call resolution. Actively listened to customer needs, accurately recorded order details, and effectively communicated to achieve top customer satisfaction.