Looking for a job

Crislene Aglosolos

@crisleneaglosolos

Customer service professional delivering efficient support, problem-solving, and strong communication in fast-paced environments.

Philippines

Message

What I'm looking for

I am seeking a customer-facing or support role where I can resolve issues, handle escalations, grow into leadership, and contribute to team success.

I am a motivated customer service professional with experience across food delivery, hotel reservations, and retail support, recognized for clear communication, adaptability, and a proactive mindset. I have handled escalations, app troubleshooting, VIP reservations, refunds and third-party seller issues while maintaining accurate records and coordinating with cross-functional teams.

I hold a Bachelor of Elementary Education and am a Licensed Professional Teacher with HIPAA certification, skilled in Salesforce, ServiceNow, Slack, Microsoft tools and Canva. I thrive on growth, delivering quality results, and contributing positively as both an independent contributor and collaborative team member.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

TaskUs

Aug 2024 - Sep 2025 (1 year 1 month)

Supported food delivery drivers across live orders and app troubleshooting, resolving delivery and technical issues, handling payment inquiries, and maintaining interaction records to improve service reliability.

Customer Support Troubleshooting Order Management Escalation Management Record keeping

Customer Service Representative

Teleperformance

Aug 2023 - Aug 2024 (1 year)

Handled hotel reservations and VIP guest support, managed escalations as Tier 3 supervisor, performed advanced troubleshooting, and collaborated with hotel managers to ensure guest satisfaction and upsells.

Reserving Escalation Management VIP Troubleshooting Upselling Guest Relations

Customer Service Representative

Alorica

Oct 2022 - Jul 2023 (9 months)

Provided retail customer support for shoppers and third-party sellers, managing returns, replacements, refund disputes, product inquiries, and seller feedback to maintain platform satisfaction.

Product Knowledge Feedback