Open to opportunities

Ryl Nengasca

@rylnengasca

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Experienced Customer Sales and Service Representative focused on client satisfaction.

Philippines

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What I'm looking for

I am looking for a role that values client satisfaction and offers opportunities for growth.

I am a dedicated Customer Sales and Service Representative with a strong background in order placement, delivery tracking, and resolving customer issues. My experience at iQor has honed my skills in managing customer interactions and ensuring satisfaction through effective communication and problem-solving.

Throughout my career, I have demonstrated my ability to upsell products and services, contributing significantly to monthly sales goals. My commitment to maintaining accurate records and providing empathetic support has allowed me to create positive experiences for customers, ensuring their needs are met efficiently.

Experience

Work history, roles, and key accomplishments

Customer Service and Sales Representative

iQor

Jan 2022 - Jan 2024 (2 years)

Handled incoming and outgoing calls to assist customers with order placements, delivery tracking, and service inquiries. Managed order processing and ensured accurate and timely placement of sales orders. Resolved delivery issues by coordinating with logistics partners and internal teams to ensure customer satisfaction.

Customer Service Sales Order Management Troubleshooting Communication Problem Solving Negotiation Critical Thinking Time Management Multitasking

Kitchen Staff

Onzy's Kitchen

Jan 2018 - Jan 2020 (2 years)

Assisted in daily kitchen operations including food prep, cleaning, and maintaining hygiene standards. Served customers efficiently and ensured orders were accurate and timely. Supported the team in maintaining a smooth kitchen workflow during peak hours.

Food Preparation Customer Service Order Management Teamwork Time Management Multitasking

Education

Degrees, certifications, and relevant coursework

Julio Ledesma National Highschool

Highschool Diploma, General Studies

Completed high school education at Julio Ledesma National Highschool, building foundational knowledge and skills. Engaged in various academic and extracurricular activities.

University of Negros Occidental-Recoletos

Bachelor of Science, Pharmacy

Pursued a Bachelor of Science in Pharmacy at the University of Negros Occidental-Recoletos. Gained comprehensive knowledge in pharmaceutical sciences and healthcare practices.