Marilyn Cristobal - Order Management Specialist - Telus International Philippines | Himalayas
MC
Open to opportunities

Marilyn Cristobal

@marilyncristobal

Detail-oriented order management specialist with strong customer service skills.

Philippines

What I'm looking for

I seek a role in a dynamic company that values innovation and offers opportunities for growth.

I am a dedicated professional with a Bachelor of Science in Information Technology and over seven years of experience in customer service and technical support. My journey began at Samsung, where I honed my skills in data entry and quality assurance. Since then, I have progressed through various roles, including Technical Support Representative and Senior Process Executive, where I consistently delivered high-quality service and resolved complex customer issues.

Currently, I serve as an Order Management Specialist at Matterport, where I manage account activations and sales reporting. My ability to adapt quickly and work collaboratively has been key to my success in fast-paced environments. I am passionate about leveraging my technical and organizational skills to contribute to a progressive and innovative company.

Experience

Work history, roles, and key accomplishments

TP
Current

Order Management Specialist

Telus International Philippines

Mar 2024 - Present (1 year 3 months)

Activated new accounts and transferred ownership of accounts from vendor to customer. Inputted sales information from Salesforce into an Excel Master List and generated monthly and quarterly sales reports.

EP

Customer Service Experience Champion

Everise Philippines

Sep 2023 - Feb 2024 (5 months)

Assisted members in refilling their prescriptions and over-the-counter orders, ensuring accurate and timely service. Provided comprehensive support for pharmacy-related inquiries.

CS

Senior Process Executive

Cognizant Technology Solutions

Oct 2019 - May 2023 (3 years 7 months)

Provided high-quality customer service by effectively resolving customer complaints and inquiries. Maintained accurate records of all customer interactions and transactions.

SI

Customer Service Agent

Sykes Asia Inc.

May 2019 - Oct 2019 (5 months)

Assisted customers via phone with inquiries about services and actively made sales on every call. Consistently met monthly sales targets and Key Performance Indicators (KPIs).

AI

Technical Support Representative

Alorica Philippines Inc.

Jun 2016 - May 2019 (2 years 11 months)

Provided technical support to clients via phone, diagnosing and solving hardware and software issues with phones, TVs, and internet services. Escalated complex cases to senior technical support officers and documented client interactions for future reference.

TP

Technical Support Representative

Teleperformance Philippines

Mar 2016 - Jun 2016 (3 months)

Provided technical support to clients via phone, diagnosing and solving hardware and software issues related to TV and internet services. Documented all client interactions for future reference and issue tracking.

AC

Customer Service Representative

Aikontech Corporation

Dec 2013 - May 2014 (5 months)

Assisted customers with complaints and performed data entry for all incoming and outgoing Samsung units into the system. Ensured accurate tracking and management of inventory.

WI

Technical Assistant

Wellcom Telecom Supermarket Inc.

Oct 2010 - Nov 2013 (3 years 1 month)

Entered data into Samsung's databases and systems, ensuring accuracy and completeness. Conducted quality checks to verify the integrity of entered data and organized and maintained records and documentation.

Education

Degrees, certifications, and relevant coursework

IC

Interface Computer College

Bachelor of Science, Information Technology

UM

Universidad de Manila

Bachelor of Industrial Technology, Computer Technology

Tech stack

Software and tools used professionally

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