Marilyn Cristobal

Activated new accounts and transferred ownership of accounts from vendor to customer. Inputted sales information from Salesforce into an Excel Master List and generated monthly and quarterly sales reports.

Assisted members in refilling their prescriptions and over-the-counter orders, ensuring accurate and timely service. Provided comprehensive support for pharmacy-related inquiries.

Provided high-quality customer service by effectively resolving customer complaints and inquiries. Maintained accurate records of all customer interactions and transactions.

Assisted customers via phone with inquiries about services and actively made sales on every call. Consistently met monthly sales targets and Key Performance Indicators (KPIs).

Provided technical support to clients via phone, diagnosing and solving hardware and software issues with phones, TVs, and internet services. Escalated complex cases to senior technical support officers and documented client interactions for future reference.

Provided technical support to clients via phone, diagnosing and solving hardware and software issues related to TV and internet services. Documented all client interactions for future reference and issue tracking.

Assisted customers with complaints and performed data entry for all incoming and outgoing Samsung units into the system. Ensured accurate tracking and management of inventory.

Entered data into Samsung's databases and systems, ensuring accuracy and completeness. Conducted quality checks to verify the integrity of entered data and organized and maintained records and documentation.