Marilyn Cristobal
@marilyncristobal
Detail-oriented order management specialist with strong customer service skills.
PhilippinesWhat I'm looking for
I am a dedicated professional with a Bachelor of Science in Information Technology and over seven years of experience in customer service and technical support. My journey began at Samsung, where I honed my skills in data entry and quality assurance. Since then, I have progressed through various roles, including Technical Support Representative and Senior Process Executive, where I consistently delivered high-quality service and resolved complex customer issues.
Currently, I serve as an Order Management Specialist at Matterport, where I manage account activations and sales reporting. My ability to adapt quickly and work collaboratively has been key to my success in fast-paced environments. I am passionate about leveraging my technical and organizational skills to contribute to a progressive and innovative company.
Experience
Work history, roles, and key accomplishments
Order Management Specialist
Telus International Philippines
Mar 2024 - Present (2 years 7 months)
Activated new accounts and transferred ownership of accounts from vendor to customer. Inputted sales information from Salesforce into an Excel Master List and generated monthly and quarterly sales reports.
Customer Service Experience Champion
Everise Philippines
Sep 2023 - Feb 2024 (5 months)
Assisted members in refilling their prescriptions and over-the-counter orders, ensuring accurate and timely service. Provided comprehensive support for pharmacy-related inquiries.
Provided high-quality customer service by effectively resolving customer complaints and inquiries. Maintained accurate records of all customer interactions and transactions.
Customer Service Agent
Sykes Asia Inc.
May 2019 - Oct 2019 (5 months)
Assisted customers via phone with inquiries about services and actively made sales on every call. Consistently met monthly sales targets and Key Performance Indicators (KPIs).
Provided technical support to clients via phone, diagnosing and solving hardware and software issues with phones, TVs, and internet services. Escalated complex cases to senior technical support officers and documented client interactions for future reference.
Provided technical support to clients via phone, diagnosing and solving hardware and software issues related to TV and internet services. Documented all client interactions for future reference and issue tracking.
Customer Service Representative
Aikontech Corporation
Dec 2013 - May 2014 (5 months)
Assisted customers with complaints and performed data entry for all incoming and outgoing Samsung units into the system. Ensured accurate tracking and management of inventory.
Technical Assistant
Wellcom Telecom Supermarket Inc.
Oct 2010 - Nov 2013 (3 years 1 month)
Entered data into Samsung's databases and systems, ensuring accuracy and completeness. Conducted quality checks to verify the integrity of entered data and organized and maintained records and documentation.
Education
Degrees, certifications, and relevant coursework
Interface Computer College
Bachelor of Science, Information Technology
Universidad de Manila
Bachelor of Industrial Technology, Computer Technology
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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