Jefferson Lumacad
@jeffersonlumacad
Highly motivated customer support agent dedicated to exceptional service.
What I'm looking for
I am a highly motivated and customer-focused professional with a strong commitment to providing exceptional service. With experience as a Customer Service Representative at TaskUs, I have honed my ability to manage customer queries and complaints effectively. I take pride in resolving customer inquiries efficiently and ensuring satisfaction through clear communication and problem-solving skills.
Currently pursuing a Bachelor of Science in Aircraft Maintenance Technology at the University of Bohol, I am eager to leverage my education and skills in a challenging role. My background in customer support has equipped me with the ability to adapt to various situations, manage time effectively, and maintain a positive attitude in all interactions. I am excited about the opportunity to contribute to a company's success and growth.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
TaskUs
Mar 2020 - Sep 2021 (1 year 6 months)
Managed customer inquiries and complaints, assisting with shift and schedule adjustments. Communicated with customers across various channels, processed orders and requests, and coordinated with colleagues to ensure high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Bohol
Bachelor of Science, Aircraft Maintenance Technology
2021 - 2024
Pursued a Bachelor of Science in Aircraft Maintenance Technology. Focused on the principles and practices required for maintaining aircraft, including theoretical knowledge and practical skills.
Holy Name University
Associate Degree, General Studies
2019 - 2021
Attended the university for a two-year period. Completed coursework in general studies.
Immaculata High School
High School Diploma, General Academics
2015 - 2019
Completed senior high school education. Studied a standard academic curriculum.
BACLAYON CENTRAL ELEMENTARY SCHOOL
Certificate of Completion, General Education
2009 - 2015
Completed elementary school education. Studied foundational subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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