Kerri Ryan

Responded promptly to customer inquiries, ensuring high satisfaction and repeat business. Delivered tailored solutions to client concerns, increasing customer retention rates. Resolved complex service issues, contributing to smoother team operations.

Responded promptly to customer inquiries via email and phone, ensuring timely resolution of issues. Resolved customer complaints with a focus on enhancing satisfaction and building brand loyalty. Applied de-escalation techniques to manage and defuse difficult customer interactions professionally.

Provided retail cashier services, handling transactions and assisting customers. Maintained a clean and organized work environment. Managed cash and card payments accurately.

Managed and organized medical files to ensure compliance with Medicaid regulations and maintain data integrity. Maintained and updated client records for LTC, non-MAGI, and MAGI cases, ensuring information accuracy and completeness. Ensured proper documentation standards, improving accuracy and timeliness of Medicaid services.

Collaborated with clients and managers to plan and execute design projects based on submitted concepts. Conducted consultations with clients to define design goals and product requirements. Led the development and management of product design projects from concept to completion.

Resolved customer inquiries promptly, contributing to increased customer satisfaction. Strengthened company reputation through effective communication and service delivery. Addressed service-related issues, resulting in improved customer feedback and retention.

Introduced an innovative approach to resolving complex billing disputes, increasing first-contact resolution rates. Applied advanced dispute resolution techniques to address challenging billing concerns efficiently. Reduced the number of escalated cases through proactive issue management and effective communication.

Grade: 4.7

Completed a certification program in graphic design, focusing on industry-standard software and design principles. Gained practical skills in visual communication and digital design techniques.

Grade: 4.2

Studied visual communications, developing skills in various design disciplines. Focused on creating effective visual messages and understanding design aesthetics.

Grade: 5.2

Undertook studies in computer graphics, exploring digital art and design tools. Developed proficiency in creating computer-generated imagery and visual effects.