Open to opportunities

Brittnee Crowell

@brittneecrowell

Message

Motivated customer service specialist with a passion for client satisfaction.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth in a collaborative environment.

I am a dedicated Customer Service Specialist with over five years of experience in fast-paced environments. My journey began at Union Senior Citizen Home, where I maintained a 95% satisfaction rate through prompt and empathetic support. I quickly learned the importance of proactive communication, which helped boost engagement by 50% and allowed me to capture valuable service feedback to enhance care programs.

At MCD Entertainment, I honed my skills in resolving customer concerns and streamlining service processes. I provided support through various channels, ensuring positive customer experiences while training team members to align efforts with sales and marketing. My freelance work as a Graphic Designer has further developed my ability to manage timelines and revisions, ensuring client satisfaction across diverse industries.

Experience

Work history, roles, and key accomplishments

Customer Service Assistant

MCD Entertainment

Feb 2015 - Present (10 years 5 months)

Provided support via phone, email, and in-person to ensure positive customer experiences. Processed orders, tracked shipments, and resolved customer inquiries. Trained team members and aligned efforts with sales and marketing.

CRM Software Conflict Resolution Communication Time Management Multitasking Team Collaboration Customer Support Order Processing Shipment Tracking

Customer Support Representative

Union Senior Citizen Home

Sep 2014 - Present (10 years 10 months)

Maintained 95% satisfaction through prompt, empathetic support. Boosted engagement by 50% through proactive communication and coordination. Captured service feedback to enhance care programs in collaboration with leadership.

Customer Support Communication Conflict Resolution Time Management Multitasking Team Collaboration Customer Satisfaction Feedback

Freelance Graphic Designer

Creative Graphix

Mar 2013 - Present (12 years 4 months)

Designed branding materials for clients across industries. Managed timelines and revisions, ensuring client satisfaction. Provided responsive support and design guidance throughout the creative process.

Graphic Design Branding Client Management Project Management Adobe Creative Suite Typography Layout Design visual communication Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

The Art Institute

Bachelor of Arts, Graphic Design

Currently pursuing a Bachelor of Arts in Graphic Design. Expected to complete the degree in 2025, focusing on design principles and creative applications.