Yanara Prieto
@yanaraprieto
I improve customer retention, onboarding, and operations across high-volume service teams.
United StatesWhat I'm looking for
I've led customer experience, sales, and service operations at AT&T and SmartMart Wireless, improving onboarding, CSAT, quality, retention, and team performance in high-volume environments. At AT&T, I led a 12-person sales and support team, reduced new-hire ramp time by 30%, increased CSAT and quality scores by 15–20% year over year, and improved workflow efficiency by 25%.
I bring hands-on experience resolving escalations, analyzing KPIs, troubleshooting technical issues, supporting renewals and revenue, and coaching teams. Earlier in healthcare operations at HealthSpring/Cigna, I managed Medicare enrollment and claims processes while helping reduce claim errors by 25%.
Experience
Work history, roles, and key accomplishments
Store Manager
SmartMart Wireless
Aug 2026 - Present (0 months)
Lead daily store operations, sales performance, and client experience for a Verizon Authorized Retailer. Coach and develop sales representatives to meet revenue and performance goals, manage escalations, and maintain service standards.
Education
Degrees, certifications, and relevant coursework
Miami Dade College
Associate of Arts, Business Administration
Pursued studies in business administration and management, focusing on customer service and operations.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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