Open to opportunities

Andrew Maher

@andrewmaher

Message

Customer-focused sales and call-center manager driving compliant member experiences.

United States

Message

What I'm looking for

I’m looking for a customer-focused, fast-paced role where I can lead with KPI-driven performance, strengthen CRM accuracy and compliance, and improve member or customer experiences through high-volume issue resolution and data-backed process improvements.

I’m a customer-focused professional skilled in handling high-volume calls, resolving inquiries, and providing accurate information in fast-paced environments. I’m familiar with health insurance concepts including benefits, eligibility, and claims, with a commitment to HIPAA compliance and data accuracy. I bring CRM systems experience, active listening, and de-escalation to support positive member experiences while meeting performance metrics.

In management roles, I’ve led teams and territories with KPI-driven performance tracking, improving execution and alignment while monitoring key metrics. I’ve exceeded sales targets by 8–15% and improved customer satisfaction by 10% through better scheduling, issue resolution, and efficient call handling—reducing delays by 20% and response times by 30%. I also maintain accurate CRM documentation to support compliance and use data to drive process improvements.

Experience

Work history, roles, and key accomplishments

Eastern Regional Sales Manager

Ne-Mo’s Bakery

Jul 2024 - Mar 2026 (1 year 8 months)

Managed broker/distributor networks across territories and improved execution and alignment. Exceeded sales targets by 8–15%, grew the customer base by ~20% and increased pipeline by ~25% through localized, KPI-driven performance tracking.

Sales Strategy KPI Tracking CRM Systems Performance Monitoring

Quota & Routing Manager II

Mediacom Communications

May 2022 - Sep 2023 (1 year 4 months)

Managed high-volume scheduling and inbound inquiries, resolving complex issues and improving customer satisfaction by 10%. Coordinated resources to reduce delays by 20% and maintained accurate CRM documentation to support compliance.

Scheduling Customer Satisfaction Compliance Support Resource Coordination

Quota & Routing Manager I

Mediacom Communications

Nov 2020 - May 2022 (1 year 6 months)

Handled high-volume calls for inquiries, account updates, and issue resolution, improving response times by 30% through prioritization. Analyzed data to support process improvements and enhance customer experience.

Eligibility Account Updates Prioritization Customer Experience Data Analysis Performance Improvement Documentation

Field Support Representative II

Mediacom Communications

May 2020 - Nov 2020 (6 months)

Compiled and analyzed operational reports, logs, and files, driving efficiency metrics by over 20%. Managed multiple reports and handled daily inbound calls, reducing response time by 30%.

Data Analysis Log Review Documentation

Field Support Representative I

Mediacom Communications

Oct 2018 - May 2020 (1 year 7 months)

Responded to customer inquiries about services, account details, and billing, ensuring accurate and timely information. Scheduled and coordinated service support, maintained detailed records, and promoted additional services while prioritizing customer needs.

Customer Service Billing Support Schedule Services Active Listening Record keeping Customer Retention