Open to opportunities

Kenneth Njuguna

@kennethnjuguna

People-first professional who enjoys building relationships, learning new systems, and helping teams work better through business data and curiosity.

United States

Message

What I'm looking for

I seek technical or analytical roles that combine CRM, reporting, and process optimization to drive measurable revenue and operational improvements.

I’ve worked directly with customers—including enterprise clients and third-party partners to align expectations, workflows, and systems. Leveraging Google Workspace, Storeable Edge, and Cubby, I turn day-to-day operations into clear reporting and actionable metrics that support management and strategic decision-making. Coordinated with the site manager to increase customer acquisition. Leading to a 65% increase in monthly revenue.

Previously achieved 1,000%+ growth in social engagement through SEO optimization, and streamlined onboarding by standardizing training and role handoffs. Mentored teammates, which led to more consistent product and customer services.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

U Storage

Apr 2024 - Present (1 year 9 months)

Increased monthly revenue by 65% in 2025. Pioneered new processes to elevate efficiency and train other employees.
Partnered with my manager to lead the acquired customers metric for half of 2025
Utilized Client Management software for reporting, accounts, and managing a secondary location
Created daily and quarterly reports for facility inspections, close of day, and management metrics

CRM Administration Data Analysis Reporting Process Optimization Revenue Metrics Customer Service Customer Support Customer Success Customer Onboarding Customer Retention Customer Acquisition

Director of Culture

Blue Sail Coffee

Jul 2023 - Apr 2024 (9 months)

Created trainings that elevated quality and standardized creation methods. Resulting in lower waste and consistent expectations among customers
Created team bonding events that helped the team align with the company values and care for their work.
Used SEO strategies to improve our Instagram engagement, which resulted in over 1000% increase in engagement in just three months

Barista

Blue Sail Coffee

May 2023 - Aug 2023 (3 months)

Maintained accurate cash handling and daily reconciliations while optimizing workflows during high-volume periods to support operational controls and efficiency.

Cash Handling Workflow Optimization Customer Service Operational Controls Time Management

Education

Degrees, certifications, and relevant coursework

University of Central Arkansas

Bachelor of Business Administration, Business Administration

Activities and societies: RSO Vice President & Secretary - Chi Alpha Keyston; President (Aug 2018 - May 2020) of an organization; Donald W. Reynolds Boys & Girls Club Youth of the Year 2020

Completed a Bachelor of Business Administration with involvement in student organizations and leadership roles; graduated May 2025.