Open to opportunities

Jessica Garcia

@jessicagarcia3

Message

I manage multi-location retail operations, teams, staffing, and customer experiences.

United States

Message

What I'm looking for

I'm looking for an operations-focused role where I can lead teams, improve daily processes, support customers, and use my experience in scheduling, hiring, reporting, and administrative coordination.

I manage day-to-day operations for two busy Starbucks locations, balancing staffing, customer service, business goals, and company standards.

I've built schedules for teams of more than 30 employees, hired, onboarded, and trained new team members, and maintained accurate employee files and business records. I also review sales, labor, and operational reports to identify trends and support practical business decisions.

Previously at Wawa, I supported store operations, inventory management, scheduling, documentation, and customer service using SAP. I'm fluent in English and Spanish and focused on solving problems while protecting both the customer experience and the business.

Experience

Work history, roles, and key accomplishments

Current

General Manager

Current

Starbucks

Mar 2021 - Present (5 years 6 months)

Manage day-to-day operations of two Starbucks locations, including staffing, scheduling, and customer service. Interview, hire, and train employees, maintain records, and review operational reports to support business decisions.