Zekria Raheb

Train and develop team members to drive sales performance and improve customer satisfaction. Oversee customer account management and ensure successful payment outcomes. Coordinate logistics to ensure timely and accurate product delivery. Handle cash management, including daily deposits and financial accountability. Coach employees to deliver excellent customer service aligned with company policies

Lead and develop a team of 3–6 employees, driving operational excellence and consistently exceeding company sales expectations.
Generate 120–180 monthly sales transactions, surpassing the company standard of 100 sales and exceeding performance goals by 3–7%.
Manage 300–700 customer accounts while maintaining collections within company standards through proactive account management and payment solu

Ranked among the company's top sales performers by consistently meeting or exceeding monthly sales and performance metrics.
Assisted 40–100 customers daily by identifying product solutions, resolving concerns, and delivering exceptional customer service.
Conducted weekly inventory cycle counts and collaborated with store leadership to maintain inventory accuracy and product availability.
Managed i

Directed daily store operations, including sales, staffing, inventory management, collections, and customer service to achieve business objectives.
Delivered a white-glove customer experience that strengthened customer satisfaction, retention, and long-term account relationships.
Coordinated product scheduling, logistics, and delivery operations to ensure accurate and timely fulfillment of custome

Managed all aspects of store operations, including sales, collections, inventory management, marketing, and customer communications.
Led and coached a team of 3–6 employees to achieve operational goals, improve customer service, and maintain company performance standards.
Surpassed monthly sales expectations by 3–7% while averaging 120–180 monthly sales and contributing to store profitability and

Customer Account Manager • Rent-A-Center – Eureka, CA | 03/2020 – 12/2020

Managed 300–700 customer accounts by processing payments, resolving account concerns, and maintaining accurate customer and financial records.
Maintained collection performance within company standards by implementing payment arrangements and encouraging autopay enrollment.
Conducted field collections and account follow-up

Worked as Sales and account manager at Upbound Group.

Managed customer accounts and ensured timely payment collections. Worked directly with customers to establish effective payment plans. Conducted field collections and maintained strong customer relationships.

Learned and implemented daily business operations and procedures. Supported sales initiatives and worked toward achieving store performance metrics. Assisted with inventory management and customer service operations.

Directed daily store operations, including sales, staffing, and inventory. Delivered a high-quality “white glove” customer experience. Ensured efficient product handling and timely deliveries.

Issued Aug 2026

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Completed coursework in Network Systems Security Administration at ITT Technical Institute with a focus on network administration, cybersecurity, systems management, troubleshooting, and IT infrastructure support. Developed hands-on experience with network security concepts, Windows and Linux systems, routing and switching, hardware/software support, and business technology environments. Training