Kimberlee Powell-Sutorius
@kimberleepowellsutor
Detail-oriented operations manager with expertise in data management.
What I'm looking for
I am a dedicated operations manager with over a decade of experience in enhancing customer operations and data management within the financial sector. My career has been marked by a commitment to excellence in customer service, where I have successfully led teams to optimize workflows and improve efficiency. I pride myself on my ability to implement effective strategies for data storage and retrieval, ensuring that organizational integrity is maintained while delivering exceptional customer experiences.
Throughout my career, I have developed comprehensive training programs that empower customer service teams to excel in their roles. My strong analytical skills enable me to track and analyze performance metrics, providing valuable insights that drive continuous improvement initiatives. I have a proven track record of collaborating with cross-functional teams to implement innovative solutions that enhance operational efficiency and compliance with industry regulations.
As I seek new opportunities, I am eager to leverage my skills in project management, data analysis, and team leadership to contribute to a forward-thinking organization that values customer success and operational excellence.
Experience
Work history, roles, and key accomplishments
Operations Manager, Assistant
Tax & Financial Advisors, Inc.
Nov 2012 - Present (12 years 8 months)
Managed the complete life cycle of organizational data and records, ensuring prompt, correct, and efficient archiving and retrieval processes. Spearheaded the onboarding process for all new employees, delivering comprehensive training on organizational systems and record management best practices.
Operations Manager, Logistics, Warehouse Manager
TherapyZone, Inc. dba Railyard Fitness
Aug 2007 - Present (17 years 11 months)
Oversaw and optimized customer service technology, team efficiency, and faster resolution of customer inquiries. Managed logistical operations, including inventory control and shipping coordination, ensuring seamless operational flow and prompt support for product releases and employee needs.
Education
Degrees, certifications, and relevant coursework
Kimberlee hasn't added their education
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Tech stack
Software and tools used professionally
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