Kimberlee Powell-SutoriusKP
Open to opportunities

Kimberlee Powell-Sutorius

@kimberleepowellsutor

Detail-oriented operations manager with expertise in data management.

United States
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What I'm looking for

I am looking for a role that values collaboration, innovation, and customer-centric solutions.

I am a dedicated operations manager with over a decade of experience in enhancing customer operations and data management within the financial sector. My career has been marked by a commitment to excellence in customer service, where I have successfully led teams to optimize workflows and improve efficiency. I pride myself on my ability to implement effective strategies for data storage and retrieval, ensuring that organizational integrity is maintained while delivering exceptional customer experiences.

Throughout my career, I have developed comprehensive training programs that empower customer service teams to excel in their roles. My strong analytical skills enable me to track and analyze performance metrics, providing valuable insights that drive continuous improvement initiatives. I have a proven track record of collaborating with cross-functional teams to implement innovative solutions that enhance operational efficiency and compliance with industry regulations.

As I seek new opportunities, I am eager to leverage my skills in project management, data analysis, and team leadership to contribute to a forward-thinking organization that values customer success and operational excellence.

Experience

Work history, roles, and key accomplishments

TI

Operations Manager, Assistant

Tax & Financial Advisors, Inc.

Nov 2012 - Present (12 years 8 months)

Managed the complete life cycle of organizational data and records, ensuring prompt, correct, and efficient archiving and retrieval processes. Spearheaded the onboarding process for all new employees, delivering comprehensive training on organizational systems and record management best practices.

TF

Operations Manager, Logistics, Warehouse Manager

TherapyZone, Inc. dba Railyard Fitness

Aug 2007 - Present (17 years 11 months)

Oversaw and optimized customer service technology, team efficiency, and faster resolution of customer inquiries. Managed logistical operations, including inventory control and shipping coordination, ensuring seamless operational flow and prompt support for product releases and employee needs.

Education

Degrees, certifications, and relevant coursework

Kimberlee hasn't added their education

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Tech stack

Software and tools used professionally

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Kimberlee Powell-Sutorius - Operations Manager, Assistant - Tax & Financial Advisors, Inc. | Himalayas