Keniece Higgins

Responsible for answering emails from leasing customers, processing trade up reports, and providing detailed account information to dealers and sales representatives. Followed up on equipment returns and payoff amounts.

Provided customer support by answering questions and navigating the business website. Took on an SME role within two months, assisting agents and conducting team meetings.

Modified invoices for various business units through calls and emails, ensuring accurate billing and customer satisfaction.

Managed sales of merchandise at the Norman Manley International Airport, ensuring all customer needs were met effectively.

Provided reading and writing assistance for visually impaired students preparing for CXCs.

Assisted in the development and implementation of career days and workshops for parents, providing counseling for students and recommending psychological assessments.

Served as a score keeper for netball and volleyball games, and assisted in organizing track and field races.

Provided clerical support, assisting with administrative tasks and ensuring efficient office operations.

Managed inventory records and assisted in maintaining stock levels at the hospital.

Completed a Bachelor of Science Degree in Counselling Psychology with Honours, focusing on the principles and practices of psychological counseling and support.

Completed Caribbean Advanced Proficiency Examination (CAPE) with a focus on Sociology, Literature in English, and Communication Studies.

Completed Caribbean Examination Council (CXC) with subjects including Mathematics, English B, Human and Social Biology, and Principles of Business.