Open to opportunities

Keniece Higgins

@keniecehiggins1

Message

Compassionate counselling psychologist with strong customer-service and administrative expertise.

Jamaica

Message

What I'm looking for

I am seeking a role that combines client-focused service and administrative responsibility in a collaborative organization that values professional growth and quality service.

I am a counselling psychology graduate with experience delivering client-focused service across customer care, accounts processing, and school-based counselling. I have a proven record in high-volume service environments — handling invoicing and payments, responding to leasing customer queries, and serving as an SME and team lead to support colleagues and improve processes.

I combine counseling training with practical administrative and customer-service achievements, including designing student workshops, identifying needs for psychological assessment, and supporting customers via email, phone and web navigation. I am organized, tech-proficient with Microsoft tools and Oracle, and committed to contributing to team growth and quality service delivery.

Experience

Work history, roles, and key accomplishments

Accounting Associate

Conduent

Feb 2023 - Aug 2024 (1 year 6 months)

Processed trade-up reports, payoff letters and return instructions while responding to leasing customer emails in a high-volume environment and following up on equipment returns and payoff amounts.

Accounts Receivable Customer Service Email Support Reporting Data Entry Invoice Processing

Customer Service Agent

Collective Solutions Ltd

Jun 2021 - May 2022 (11 months)

Provided website navigation and customer support, advanced to SME within two months to assist agents, lead team meetings and produce performance reports.

Customer Support SME Team Meetings Reporting Troubleshooting Communication

Customer Care Senior Specialist

Conduent

Jan 2016 - Nov 2020 (4 years 10 months)

Modified large volumes of invoices across business units, processed W-9s and managed accounts payable ACH payments while resolving invoice issues via calls and emails.

Invoice Management Accounts Payable ACH Customer Care Email Communication

Sales Associate

Café Blue NMIA

Aug 2014 - Oct 2015 (1 year 2 months)

Managed merchandise sales at the airport, ensured customer needs were met and maintained high service standards.

Retail Sales Customer Service Merchandising Cash Handling

Guidance Counsellor Trainee

Merl Grove High School

Jan 2013 - Apr 2014 (1 year 3 months)

Assisted in developing and delivering career days and workshops, provided student counselling and identified students needing psychological assessment.

Counselling Workshop Facilitation Assessments Career Guidance Communication Program Development

Clerical Assistant

Caribbean Examinations Council

Aug 2011 - Jul 2012 (11 months)

Provided administrative support during exam periods, handling clerical tasks to ensure smooth office operations.

Clerical Support Office Administration Record keeping Data Entry Time Management

Inventory Clerk

Princess Margaret Hospital

Jul 2008 - Aug 2008 (1 month)

Managed inventory tasks during summer placement, maintaining stock records and supporting supply operations.

Inventory Management Stock Control Record keeping Organization Attention To Detail

Education

Degrees, certifications, and relevant coursework

The Mico University College

Bachelor of Science (Honours), Counselling Psychology

Completed a Bachelor of Science (Honours) in Counselling Psychology, awarded June 2014.

Morant Bay High School

CAPE, Caribbean Advanced Proficiency Examination subjects

2008 - 2010

Completed CAPE Unit 1 and Unit 2 subjects including Sociology, Literatures in English, Communication Studies and Caribbean Studies between 2008 and 2010.

Morant Bay High School

CXC, Caribbean Secondary Education Certificate subjects

2003 - 2008

Completed Caribbean Examinations Council (CXC) subjects including Mathematics, English B, Human and Social Biology, Social Studies, Principles of Business and English A.