Keniece Higgins
@keniecehiggins1
Compassionate counselling psychologist with strong customer-service and administrative expertise.
What I'm looking for
I am a counselling psychology graduate with experience delivering client-focused service across customer care, accounts processing, and school-based counselling. I have a proven record in high-volume service environments — handling invoicing and payments, responding to leasing customer queries, and serving as an SME and team lead to support colleagues and improve processes.
I combine counseling training with practical administrative and customer-service achievements, including designing student workshops, identifying needs for psychological assessment, and supporting customers via email, phone and web navigation. I am organized, tech-proficient with Microsoft tools and Oracle, and committed to contributing to team growth and quality service delivery.
Experience
Work history, roles, and key accomplishments
Accounting Associate
Conduent
Feb 2023 - Aug 2024 (1 year 6 months)
Processed trade-up reports, payoff letters and return instructions while responding to leasing customer emails in a high-volume environment and following up on equipment returns and payoff amounts.
Customer Service Agent
Collective Solutions Ltd
Jun 2021 - May 2022 (11 months)
Provided website navigation and customer support, advanced to SME within two months to assist agents, lead team meetings and produce performance reports.
Customer Care Senior Specialist
Conduent
Jan 2016 - Nov 2020 (4 years 10 months)
Modified large volumes of invoices across business units, processed W-9s and managed accounts payable ACH payments while resolving invoice issues via calls and emails.
Sales Associate
Café Blue NMIA
Aug 2014 - Oct 2015 (1 year 2 months)
Managed merchandise sales at the airport, ensured customer needs were met and maintained high service standards.
Guidance Counsellor Trainee
Merl Grove High School
Jan 2013 - Apr 2014 (1 year 3 months)
Assisted in developing and delivering career days and workshops, provided student counselling and identified students needing psychological assessment.
Clerical Assistant
Caribbean Examinations Council
Aug 2011 - Jul 2012 (11 months)
Provided administrative support during exam periods, handling clerical tasks to ensure smooth office operations.
Inventory Clerk
Princess Margaret Hospital
Jul 2008 - Aug 2008 (1 month)
Managed inventory tasks during summer placement, maintaining stock records and supporting supply operations.
Education
Degrees, certifications, and relevant coursework
The Mico University College
Bachelor of Science (Honours), Counselling Psychology
Completed a Bachelor of Science (Honours) in Counselling Psychology, awarded June 2014.
Morant Bay High School
CAPE, Caribbean Advanced Proficiency Examination subjects
2008 - 2010
Completed CAPE Unit 1 and Unit 2 subjects including Sociology, Literatures in English, Communication Studies and Caribbean Studies between 2008 and 2010.
Morant Bay High School
CXC, Caribbean Secondary Education Certificate subjects
2003 - 2008
Completed Caribbean Examinations Council (CXC) subjects including Mathematics, English B, Human and Social Biology, Social Studies, Principles of Business and English A.
Availability
Location
Authorized to work in
Job categories
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