Open to opportunities

Ebonee Chong

@eboneechong

Client-focused sales and support professional specializing in remote sales, account management, and operational support.

United States

Message

What I'm looking for

I seek a client-focused, collaborative role where I can leverage remote sales and account management skills, grow professionally, and contribute to customer retention and operational efficiency.

I am a client-focused professional with experience across remote sales, insurance brokerage, customer success, and executive support. I build strong relationships, manage high-volume accounts, and provide organized operational support to drive client satisfaction and retention.

At Final Expense Direct, I advised clients on final expense plans, performed underwriting pre-screening, and maintained high remote sales productivity, achieving a $70k average quarterly premium and a 25% inbound lead conversion rate. In prior roles I supported leasing and tenant relations, coordinated vendors, and managed over 700 patient cases to ensure medication access and affordability.

I hold an Associate Degree in Business and am licensed in 18 states. I am reliable, empathetic, and skilled in CRM, Google Workspace, Teams, Slack, and consultative selling—ready to contribute to a client-centered, growth-oriented team.

Experience

Work history, roles, and key accomplishments

Current

Insurance Broker

Current

Final Expense Direct

Feb 2024 - Present (1 year 9 months)

Advised clients on final expense plans, performed underwriting pre-screening and health assessments, and maintained strong remote sales productivity averaging $70k in quarterly premium with a 25% inbound lead conversion.

Remote Sales Underwriting Consultative Selling CRM Management client support Patient Advocacy Sales Productivity Communication

Property Management Associate

Reliant Real Estate Mgmt

Jan 2021 - Feb 2024 (3 years 1 month)

Supported leasing, move-ins, tenant relations and vendor coordination while handling payments and administrative operations to maintain property standards.

Leasing Support Tenant Relations Administrative Support Payment Processing Scheduling CRM Management Multitasking

Patient Resource Specialist

AbbVie Pharmaceuticals

Apr 2017 - Dec 2020 (3 years 8 months)

Managed 700+ patient cases to ensure medication access, assisted with affordability and insurance navigation, and coordinated care with nurses and support teams to improve patient outcomes.

Patient Advocacy Case Management Coordination Communication CRM Management Cross Functional Collaboration