Kelly Niesen

Responsible for overseeing the day-to-day maintenance and administration of Everything But Water website.

Manage the product prep queue to ensure products prepped by the web merchandising team are prioritized, accurate and on-time.

Auditing product content and product images entails reviewing all products prior to publishing to the website for selling. Ensure product descriptions, tags & prices

Supports the operation and stability of the ecommerce site while working closely with internal and external technology and business teams identifying gaps and managing the SDLC of new features and integrations.

Troubleshoot and resolve a variety of website performance issues.

Act as a liaison between users and the development team to translate business requirements into software solutions.

Mana

Leads the development and execution of strategic and tactical business plans for E-Commerce for 14-separate websites and 10-unique brands. Identifies new E-Commerce opportunities and recommends software enhancements to improve customer satisfaction and increase revenue. Oversees all aspects of daily E-Commerce functions including but not limited to the content across all websites, SEM, SEO & Marke

Perform in-house software needs & analysis to streamline software and business processes for end users and management. Maintain and support multiple software systems including; ERP, Shipping, Manufacturing, Web Platforms and integrations between disparate systems. Acting as a liaison between users and the development team to translate business requirements into software solutions.

Analyze busines

Perform client software needs & analysis to identify best-fit solutions for Salesforce implementations across multiple industries. Acting as a liaison between users and the developers to translate business requirements into software solutions.

Develop mockups and present software demonstrations to client teams.

Create and test use cases to ensure accuracy and efficiency of deliverables.

Adhere

Responsible for overseeing all division operations and administrative functions; including and not limited to implementing new software systems, policies & procedures, accounting & payroll support, data control, customer service & project management …

Improve and establish new operational & administrative systems – specifically, improve information flow, management of large volumes of data, custo

Responsible for streamlining and automating business processes to improve efficiency, overseeing all business functions including and not limited to accounts receivable, accounts payable, quality control, data entry & data control…

Improve operational systems, processes and policies -- specifically, better management reporting, information flow and management, business process and organizational

BUSINESS ANALYST/PROJECT MANAGER
Perform client needs analysis & hardware/software installation for company providing cutting edge software for direct mail & Internet businesses…

Analyze client needs & project scope/specifications on site

Recommend appropriate system changes & software modifications; determine project size, budget & training needs

Project manager for system installations: budge

Coordinate & monitor day-end computer production processes for a direct marketing firm…

Implement batch jobs, setups, troubleshooting, system control, coding, input & retrieval

Monitor & institute quality control objectives

Setup hardware & maintain all peripheral equipment

Previously served as senior customer service representative

Issued Jun 2023

Completed courses toward certification or Degree in Web/Graphic Design.