Open to opportunities

Juan Montoya

@juanmontoyajm

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Senior web and e-commerce analyst turning complex digital operations into reliable, customer-focused experiences.

Mexico

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What I'm looking for

I’m looking for remote roles where I can apply my experience in web, e-commerce, business analysis, and digital operations. I value independent work, clear communication, cross-functional collaboration, and practical problem-solving, with opportunities to grow in technology, analytics, and AI-enabled workflows.

I’m a senior analyst with experience across web operations, e-commerce, digital production, and business operations. I’ve spent my career working where technology, business needs, and the customer experience meet—solving problems, improving processes, and keeping high-volume digital experiences running reliably.

My background includes supporting luxury e-commerce environments, managing promotions and site operations, troubleshooting production issues, coordinating across technical and business teams, and translating complex problems into practical solutions.

I work well independently, communicate clearly, and know how to operate across distributed teams without needing constant direction. I’m currently focused on remote opportunities in web, e-commerce, business, and operations analysis where experience, judgment, and execution matter.

Experience

Work history, roles, and key accomplishments

E-commerce Operations Analyst

Saks Global / Neiman Marcus Group

Mar 2014 - Jul 2026 (12 years 4 months)

Owned day-to-day e-commerce operations for a portfolio of luxury retail web properties, working across business and technical teams to keep the platform running and revenue-impacting issues out of production. Led a CCPA compliance initiative across four retail brands and owned planning through execution for the annual Christmas Book initiative.

E Commerce Operations CCPA Compliance Project Management Cross Functional Collaboration Root Cause Analysis Process Improvement Requirements Gathering Digital Marketing

Provisioning / Network Analyst

HP Enterprise Services

Jun 2010 - Nov 2013 (3 years 5 months)

Resolved escalated circuit provisioning issues and supported client network connectivity projects, working across teams to standardize processes during a period of organizational transition. Saved clients $77,000 in unexpected charges by auditing and processing disconnects for unessential circuits, while absorbing a disbanded team's workload with no service disruption.

Education

Degrees, certifications, and relevant coursework

University Of Texas at Austin

Management Information Systems, Business

I earned a bachelor's of business administration degree in MIS in May 2009. I was a member of UT’s chapter of HBSA (Hispanic Business Student Association), Leadershape, MISA (Management Information Systems Association) and Omega Delta Phi, a fraternity that focuses on serving the community.