Looking for a job

Susan Brannan

@susanbrannan

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I build customer-focused digital products by translating business needs into clear, testable solutions.

United States

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What I'm looking for

I'm eager to return to the workforce in a role where I can coordinate cross-functional teams, translate business needs into product requirements, improve processes, and apply my customer-focused QA perspective.

I've supported digital product delivery for Verizon My Business, GoPro, Driven Brands, Optum, Compass, and JW Player. At Verizon, I led relaunches of Company Structure and Billing Structure, contributing to 30% faster file downloads and increased engagement.

I turn business requirements into user stories, acceptance criteria, UAT, and actionable product improvements while partnering closely with engineering, UX, QA, and product teams. My QA leadership background helps me bring a customer-focused perspective to process optimization, testing, Agile delivery, and cross-functional coordination.

Experience

Work history, roles, and key accomplishments

Beta Tester

King

Feb 2026 - Mar 2026 (1 month)

Selected to be part of the first-ever beta testing group for Candy Crush Saga, reporting into the King Research Operations team. Accessed test builds, observed changes in gameplay and mechanics, and provided feedback via Slack and surveys.

Software Testing Feedback Slack UX Product

CRM Business Analyst

Driven Brands

Mar 2023 - Apr 2023 (1 month)

Reviewed inbound requests for CRM projects, including Salesforce dashboards, data pulls, and database refreshes. Coordinated with PMO, DataOps, developers, and QA to prioritize work based on business need and resource availability.

eCommerce Business Analyst

GoPro

Sep 2022 - Feb 2023 (5 months)

Contracted with GoPro as an eCommerce Business Analyst, building business requirements, user stories, and acceptance criteria in partnership with engineering, QA, and stakeholders. Supported the Product team by analyzing Contentstack implementation, creating stories for enhancements, and providing UAT testing.

Business Analyst/Project Coordinator

Verizon

Feb 2020 - Aug 2022 (2 years 6 months)

Acted as Product Lead for projects within Service Management and eCommerce teams, including relaunching applications and launching new features. Collaborated on requirements, user stories, and testing, and analyzed customer feedback to drive improvements.

QA Project Manager

UnitedHealth Group

Jun 2019 - Oct 2019 (4 months)

Managed the test execution phase of the HMO Online Payment solution, coordinating daily status calls and reporting test status to stakeholders. Collaborated with cross-functional teams to ensure testing deliverables were met within a SAFe Agile framework, earning a Bravo! Diamond Recognition Award for Leadership.

QA Manager

Compass

Sep 2016 - Jul 2018 (1 year 10 months)

Expanded the QA team by 100% through hiring automation engineers and SDETs, implemented formal QA processes, and broadened automation test coverage. Overhauled team structure, created a QA career path guide, and supported testing for over six development/product teams.