Shristie Shakya

As an eCommerce Analyst at Insight, I coordinated B2B projects to enhance ordering experiences, provided support to teams, and led integration projects for onboarding customers to spend management platforms. I collaborated with various teams to troubleshoot challenges and maintained documentation for system optimizations.

In my role as a Business Analyst at HD Supply, I onboarded customers to various spend management platforms, created SOPs, and collaborated with cross-functional teams to enhance the eProcurement process. I managed customer inquiries and provided recommendations for process improvements.

As an eCommerce Analyst at The Home Depot, I oversaw onboarding operations for major purchasing platforms, collaborated with various teams to improve processes, and educated the Sales team on eProcurement. I maintained customer catalogs and managed order exceptions.

In my position as Research Lead at International Marketing Systems, I supported service delivery for Microsoft engagements, managed incoming requests, and provided updates for quality assurance. I identified process improvements and maintained strong client relationships.

As a USSC Delivery Specialist at Microsoft, I managed daily requests, handled engagement setups, and provided updates for quality assurance. I supported the team in delivering efficient service and maintained strong relationships with Engagement Managers.

Completed a Bachelor of Science in Mass Communications, focusing on media studies, communication theory, and practical applications in various communication fields.