I've supported customers at EcoCash Holdings and WIREMIT, resolving inquiries, processing money transfers, troubleshooting issues, and helping build retention through responsive service.
At EcoCash Holdings, I handled a wide range of customer queries, met service performance targets, and frequently surpassed assigned targets through timely resolution.
At WIREMIT, I provided professional assistance across money transfer and financial service products while following established procedures and security requirements.
As a volunteer Director of Media & Communications for Letters To Strangers, I manage communications activities and develop digital content that strengthens media visibility, online engagement, and the organization's digital presence.
