Constance Ncube
@constancencube
Customer-focused communications professional with strong research and customer service skills.
What I'm looking for
I am a motivated communications graduate with a BA (Hons) in Journalism, Media and Broadcasting from the University of Zimbabwe, and hands-on experience supporting customer service operations at EcoCash Holdings.
During my internship I handled customer queries, collected and communicated accurate feedback, collaborated with internal stakeholders for faster resolutions, and promoted company products to retain and grow the customer base.
I bring strong research, time management, problem-solving and interpersonal skills, attention to detail, and proficiency in Microsoft Office. I seek a role where I can apply these strengths to contribute to service excellence and continue developing professionally.
Experience
Work history, roles, and key accomplishments
Customer Service Intern
EcoCash Holdings
Sep 2022 - Oct 2023 (1 year 1 month)
Handled customer service inquiries, collected accurate customer feedback, and collaborated with internal stakeholders to resolve issues during a 13-month internship, improving response consistency and retention.
Education
Degrees, certifications, and relevant coursework
University of Zimbabwe
Bachelor of Arts Honours, Journalism, Media and Broadcasting
2020 - 2024
Grade: Upper Second
Completed an Upper Second Bachelor of Arts Honours degree in Journalism, Media and Broadcasting from 2020 to 2024.
Availability
Location
Authorized to work in
Job categories
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