Thabo S Chiwara
@thaboschiwara
Multilingual customer service and communications professional driving secure operations.
ZimbabweWhat I'm looking for
I am a dedicated, loyal and detail-oriented communications and customer service professional with 5+ years' experience in administration, customer care, digital marketing coordination and strategic communication. I have a proven track record handling sensitive information, streamlining workflows, and maintaining high standards of integrity and confidentiality while resolving high-volume inquiries.
My experience includes roles at Cassava Smartech (EcoCash), Xcelerate Innovations Media and Summerstrand Pharmacy where I managed remote teams, developed secure communication strategies, implemented compliance guidelines, reduced project delays using Trello, and delivered exceptional customer experiences across multiple channels.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Cassava Smartech
Apr 2025 - Present (5 months)
Managed high-volume customer inquiries across channels with discretion, handling 70+ queries daily while maintaining data confidentiality and improving customer satisfaction and loyalty.
Document Digital Marketing Strategist
Xcelerate Innovations Media
Mar 2024 - Oct 2024 (7 months)
Developed and executed secure communication and digital campaign strategies, managing remote content teams and reducing project delays by 30% while ensuring cross-departmental compliance.
Driver/Customer Care Representative
Summerstrand Pharmacy
Mar 2022 - Feb 2024 (1 year 11 months)
Managed customer interactions and coordinated delivery operations to maintain high service standards and promptly resolve logistical issues, supporting team reliability.
Customer Care Representative
Cassava Smartech
Feb 2020 - Nov 2020 (9 months)
Handled sensitive customer data across walk-ins and phone channels with confidentiality, trained new hires on CRM tools, and upheld service protocols to drive customer satisfaction.
Customer Care Representative
Cassava Smartech
Feb 2018 - Mar 2019 (1 year 1 month)
Provided frontline customer support across channels, maintained data integrity, and contributed to social media management and service consistency.
Education
Degrees, certifications, and relevant coursework
MUMidlands State University
Bachelor of Arts, English and Communications
2016 - 2019
Completed a Bachelor of Arts in English and Communications, focusing on communication theory and practical media skills.
Availability
Location
ZimbabweAuthorized to work in
Job categories
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