Open to opportunities

Handsome Sandile Ndlovu

@handsomesandilendlov

Message

Results-driven Public Relations professional with 6+ years of experience.

Zimbabwe

Message

What I'm looking for

I am looking for a role that fosters collaboration and allows me to utilize my communication skills to enhance organizational reputation.

I am a results-driven Public Relations (PR) professional with over six years of experience in customer service and tele sales. My strong educational background in Journalism and Marketing Management has equipped me with a unique blend of skills in communication, media relations, and marketing. I have a proven track record of building strong relationships with diverse stakeholders and excel in developing and implementing effective communication strategies that drive engagement and promote organizational reputation.

Throughout my career, I have specialized in crisis communication and tele sales, demonstrating a strong ability to analyze complex issues, identify opportunities, and develop creative solutions. My role as a Customer Service Agent at Unicaf University has allowed me to conduct outbound calls to potential students, helping them enroll in various programs while maintaining accurate records of interactions. I am passionate about fostering collaboration and ensuring that every student receives tailored solutions to meet their needs.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Unicaf University

May 2019 - Nov 2024 (5 years 6 months)

Conducted outbound calls to promote university programs and services, assisting students with enrollment into partner universities. Traveled to high schools for recruitment, provided information, and screened applicants for scholarships. Maintained accurate records of calls and customer interactions, collaborating with other departments to ensure lead follow-up and query resolution.

Outbound Calling Scholarship Screening Customer Relationship Management Data Entry Customer Service Microsoft Office

Customer Service Representative/ Industrial Attachment

Econet Wireless Zimbabwe

Aug 2016 - Aug 2017 (1 year)

Resolved customer queries over the phone in an inbound call center environment. Documented queries requiring longer turnaround times and ensured their resolution within promised timeframes. Conducted follow-ups and provided timely feedback to clients.

Documentation Timely Follow Ups Customer Feedback Problem Solving Communication Customer Service Telecommunications Data Management

Education

Degrees, certifications, and relevant coursework

Unicaf University

Certificate, Marketing Management

Completed a Certificate in Marketing Management, gaining foundational knowledge in marketing principles and strategies. This program enhanced skills in market analysis, consumer behavior, and promotional techniques.

National University of Science and Technology (NUST)

BSc (Hons), Journalism and Media Studies

Obtained a Bachelor of Science with Honours in Journalism and Media Studies, focusing on media relations, communication strategies, and journalistic practices. Developed expertise in crisis communication and media production.