Pearl Rutendo Dumbura

As a Customer Service Representative, I effectively communicated with clients, maintained performance standards, and responded to inquiries about products and services. My role involved ensuring customer satisfaction through polite and calm interactions.

In my role as Customer Relations Officer, I assisted customers, managed stock for FMCG products, and compiled sales reports. I also engaged in cross-selling and gathered client feedback through various channels.

As a Customer Relations Officer, I reported to the Call Centre Supervisor and was responsible for managing customer inquiries and ensuring a high level of service.

In my position as a Sales Advisor, I reported to the Team Leader and focused on driving sales and providing excellent customer service.

During my internship, I supported the Director in various administrative tasks and program management activities, gaining valuable experience in organizational operations.

As a Contact Centre Agent, I reported to the Contact Centre Supervisor and Customer Service Manager, handling customer inquiries and providing support.

In my role as Secretary/Leasing Officer, I provided administrative support to the Director, managing communications and leasing operations.

BSc Honours Degree in Sociology and Gender Development Studies.

LCCI Diploma in Marketing.

International Certificate in Computer Studies.