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Kelechi Akobundu

@kelechiakobundu

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IT Support Specialist | Google IT Certified | Global-Ready Technical Troubleshooter | Helping you with tech troubles!

Nigeria

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What I'm looking for

I am looking for a role that values efficiency and offers opportunities for professional growth.

Detail-oriented IT Support Specialist with over 3 years of experience and a Google IT Support Professional Certificate, complemented by an extensive hands-on portfolio demonstrating excellence in technical troubleshooting, system administration, and customer support. Expertly proficient in managing diverse environments, including Windows, macOS, Linux, Microsoft 365, Active Directory, and comprehensive networking fundamentals. Proven track record in efficiently resolving technical incidents, managing service requests, and delivering superior end-user experiences across both remote and on-site settings. Skilled in leading support initiatives, mentoring junior team members, and implementing process improvements that enhance system reliability and user satisfaction.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

Digital Witch Support Community

Aug 2024 - Jul 2025 (11 months)

• Provided first-line technical support for staff, resolving hardware and software issues.
• Installed and configured operating systems and productivity software.
• Assisted in setting up network printers and troubleshooting connectivity issues.

Technical Support Technical Documentation Troubleshooting Active Directory Ticketing Systems Remote Desktop Applications Cloud Support Ticketing

Customer Service Representative

Jonya House

Apr 2023 - Jul 2024 (1 year 3 months)

• Delivered customer-focused solutions, improving satisfaction and retention.
• Documented and escalated technical issues to IT teams for resolution.

Education

Degrees, certifications, and relevant coursework

Nnamdi Azikiwe University

Master of Science, Public Administration & Local Government

Completed a Master of Science degree focusing on Public Administration & Local Government. Gained advanced knowledge in governance, public policy, and local government operations.

Rhema University

Bachelor of Science, Political Science/Public Administration

Obtained a Bachelor of Science degree in Political Science/Public Administration. Developed a strong foundation in political theories, public policy, and administrative principles.