Kelechi Akobundu
@kelechiakobundu
IT Support Specialist | Google IT Certified | Global-Ready Technical Troubleshooter | Helping you with tech troubles!
What I'm looking for
Detail-oriented IT Support Specialist with over 3 years of experience and a Google IT Support Professional Certificate, complemented by an extensive hands-on portfolio demonstrating excellence in technical troubleshooting, system administration, and customer support. Expertly proficient in managing diverse environments, including Windows, macOS, Linux, Microsoft 365, Active Directory, and comprehensive networking fundamentals. Proven track record in efficiently resolving technical incidents, managing service requests, and delivering superior end-user experiences across both remote and on-site settings. Skilled in leading support initiatives, mentoring junior team members, and implementing process improvements that enhance system reliability and user satisfaction.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Digital Witch Support Community
Aug 2024 - Jul 2025 (11 months)
• Provided first-line technical support for staff, resolving hardware and software issues.
• Installed and configured operating systems and productivity software.
• Assisted in setting up network printers and troubleshooting connectivity issues.
Customer Service Representative
Jonya House
Apr 2023 - Jul 2024 (1 year 3 months)
• Delivered customer-focused solutions, improving satisfaction and retention.
• Documented and escalated technical issues to IT teams for resolution.
Education
Degrees, certifications, and relevant coursework
Nnamdi Azikiwe University
Master of Science, Public Administration & Local Government
Completed a Master of Science degree focusing on Public Administration & Local Government. Gained advanced knowledge in governance, public policy, and local government operations.
Rhema University
Bachelor of Science, Political Science/Public Administration
Obtained a Bachelor of Science degree in Political Science/Public Administration. Developed a strong foundation in political theories, public policy, and administrative principles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Portfolio
linktr.ee/akobundukelechigiftSocial media
Skills
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