Open to opportunities

Salifu Emmanuel

@salifuemmanuel

Message

Results-driven IT Support Specialist with 3+ years of experience.

Nigeria

Message

What I'm looking for

I am looking for a role that challenges my skills and offers growth opportunities in IT support and network administration.

I am an IT Support Specialist with over three years of experience in troubleshooting, maintaining, and optimizing IT systems. My expertise lies in providing hardware and software support, network administration, and implementing cybersecurity best practices. I am dedicated to ensuring seamless business operations through proactive problem-solving and technical assistance.

Currently, I work at BugFix, where I provide first- and second-level IT support, manage Active Directory, and conduct cybersecurity awareness training. Previously, I served as an IT Support Technician at Lognetics, where I resolved technical issues for end-users and supported remote employees with VPN setup. My educational background includes a BSc in Telecommunications Engineering from FUT Minna, complemented by a Google IT Support Professional Certificate.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

BugFix

Jul 2024 - Present (11 months)

As an IT Support Specialist at BugFix, I provide first- and second-level IT support, troubleshooting hardware, software, and network issues. I manage Active Directory, conduct cybersecurity training, and assist in cloud migration.

IT Support Troubleshooting Network Administration Cybersecurity Active Directory Help Desk Support Security Protocols

IT Support Technician

Lognetics

Oct 2021 - Feb 2024 (2 years 4 months)

In my role as an IT Support Technician at Lognetics, I responded to help desk requests, maintained IT hardware, and assisted in deploying enterprise software solutions while documenting technical processes.

Help Desk Support Software Deployment Technical Documentation Troubleshooting