Salifu Emmanuel
@salifuemmanuel
Results-driven IT Support Specialist with 3+ years of experience.
What I'm looking for
I am an IT Support Specialist with over three years of experience in troubleshooting, maintaining, and optimizing IT systems. My expertise lies in providing hardware and software support, network administration, and implementing cybersecurity best practices. I am dedicated to ensuring seamless business operations through proactive problem-solving and technical assistance.
Currently, I work at BugFix, where I provide first- and second-level IT support, manage Active Directory, and conduct cybersecurity awareness training. Previously, I served as an IT Support Technician at Lognetics, where I resolved technical issues for end-users and supported remote employees with VPN setup. My educational background includes a BSc in Telecommunications Engineering from FUT Minna, complemented by a Google IT Support Professional Certificate.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
BugFix
Jul 2024 - Present (11 months)
As an IT Support Specialist at BugFix, I provide first- and second-level IT support, troubleshooting hardware, software, and network issues. I manage Active Directory, conduct cybersecurity training, and assist in cloud migration.
IT Support Technician
Lognetics
Oct 2021 - Feb 2024 (2 years 4 months)
In my role as an IT Support Technician at Lognetics, I responded to help desk requests, maintained IT hardware, and assisted in deploying enterprise software solutions while documenting technical processes.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology Minna
Bachelor of Science, Telecommunications Engineering
2019 - 2023
Studied Telecommunications Engineering, focusing on the principles of communication systems, signal processing, and network technologies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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