FOFADEYI OLUSEGUN
@fadeyiolusegun
Experienced IT Support Specialist delivering reliable remote and onsite technical solutions.
NigeriaWhat I'm looking for
I am an IT Support Specialist with over 10 years' experience delivering remote and on-site technical support across Windows and macOS environments, managing Microsoft 365, Exchange, Azure AD and ERP systems while maintaining high uptime and fast resolution metrics.
I independently manage infrastructure, troubleshoot hardware and software issues, configure network security (Cyberoam/Sophos, VPN), and create documentation and training materials to improve user adoption and reduce ticket resolution time.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
AOS Orwell Limited
Nov 2015 - Present (10 years 3 months)
Provide remote and on-site IT support to 100+ users, achieving a 95% first-contact resolution rate and reducing average ticket resolution time by 30% while maintaining 99.9% email uptime.
Systems Assistant
First Aluminium Nigeria Plc
Jan 2009 - Dec 2013 (4 years 11 months)
Installed and maintained LAN infrastructure, performed software installations and user training, and collaborated on accounting support to ensure reliable IT operations.
Systems Administrator
First Aluminium Nigeria Plc
Jan 2005 - Dec 2009 (4 years 11 months)
Administered network environment, maintained vendor relationships, and connected workstations and printers to ensure secure, shared access during industrial training.
Education
Degrees, certifications, and relevant coursework
UWUniversity of Education, Winneba
Bachelor of Science, Information Technology
2011 - 2014
Completed a Bachelor of Science in Information Technology focusing on IT systems and support.
LULagos State University
Diploma, Electronic and Computer Engineering
2003 - 2005
Completed a Diploma in Electronic and Computer Engineering covering practical electronics and computing fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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