CAChinedu Añusi
@chineduausi
Cisco and Google-trained IT Support Specialist with 5+ years experience.
NigeriaWhat I'm looking for
I am a dedicated IT Support Specialist with over five years of experience in remote IT support and system administration. My expertise lies in managing Microsoft-based environments, including Windows Server, Active Directory, and Exchange, while also excelling in network administration and troubleshooting. I have a proven track record of resolving complex technical issues and ensuring high system availability through effective management of IT infrastructure.
At Greatful Coast Limited, I spearheaded IT infrastructure management for a renewable energy startup, achieving a 99.9% uptime and integrating AWS cloud services to reduce administrative costs by 25%. My role involved not only technical support but also leading a diverse remote team, enhancing operational efficiency through detailed documentation and process improvements. I am passionate about leveraging my skills in cloud platforms and virtualization technologies to drive organizational success.
Experience
Work history, roles, and key accomplishments
IT Support Specialist (Level 2)
Watchtower Bible and Track Society of New York Inc.
Jan 2022 - Present (3 years 5 months)
Delivered remote technical support for over 500 users with a 95% SLA compliance rate using AI-powered ticketing systems. Performed advanced network troubleshooting and optimization, increasing network uptime by 30% through proactive maintenance.
Network/System Administrator
Greatful Coast Limited
Jan 2022 - Present (3 years 5 months)
Spearheaded IT infrastructure management for a remote renewable energy startup, overseeing a diverse team. Administered Active Directory, managed Exchange and Office 365 environments, and monitored IT infrastructure to maintain high uptime and optimal performance.
Office/Administrative Secretary
Watchtower Bible and Track Society of New York Inc.
Jan 2011 - Dec 2022 (11 years 11 months)
Managed corporate correspondence and digitized over 10,000 records to ensure GDPR compliance and streamline document retrieval by 40%. Developed and executed documentation and policy projects, enhancing administrative efficiency and regulatory adherence.
Education
Degrees, certifications, and relevant coursework
Cisco CompTIA
Certificate, Network+
Currently pursuing the CompTIA Network+ certification, enhancing knowledge in network infrastructure and troubleshooting.
Cisco
Certificate, CCNA
Currently working towards the Cisco CCNA certification, deepening expertise in networking fundamentals and advanced routing and switching.
Cisco Networking Academy
Certificate, Networking Design and Troubleshooting
Completed training in networking design and troubleshooting, gaining expertise in configuring network devices and resolving connectivity issues.
Google Career Development
Certificate, IT Support Specialist
Completed the Google IT Support Specialist program, acquiring fundamental skills in IT support, troubleshooting, and system administration.
Watchtower
Certificate, AI Prompting Engineering
Trained as an AI Prompting Engineer, focusing on developing effective prompts for AI systems.
Google Hustle Academy
Certificate, Business Management Training
Completed business management training through the Google Hustle Academy, gaining insights into business operations and strategy.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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