Chinedu AñusiCA
Open to opportunities

Chinedu Añusi

@chineduausi

Cisco and Google-trained IT Support Specialist with 5+ years experience.

Nigeria
Message

What I'm looking for

I seek a role that fosters growth, collaboration, and innovative problem-solving in IT.

I am a dedicated IT Support Specialist with over five years of experience in remote IT support and system administration. My expertise lies in managing Microsoft-based environments, including Windows Server, Active Directory, and Exchange, while also excelling in network administration and troubleshooting. I have a proven track record of resolving complex technical issues and ensuring high system availability through effective management of IT infrastructure.

At Greatful Coast Limited, I spearheaded IT infrastructure management for a renewable energy startup, achieving a 99.9% uptime and integrating AWS cloud services to reduce administrative costs by 25%. My role involved not only technical support but also leading a diverse remote team, enhancing operational efficiency through detailed documentation and process improvements. I am passionate about leveraging my skills in cloud platforms and virtualization technologies to drive organizational success.

Experience

Work history, roles, and key accomplishments

WI
Current

IT Support Specialist (Level 2)

Watchtower Bible and Track Society of New York Inc.

Jan 2022 - Present (3 years 5 months)

Delivered remote technical support for over 500 users with a 95% SLA compliance rate using AI-powered ticketing systems. Performed advanced network troubleshooting and optimization, increasing network uptime by 30% through proactive maintenance.

WI

Office/Administrative Secretary

Watchtower Bible and Track Society of New York Inc.

Jan 2011 - Dec 2022 (11 years 11 months)

Managed corporate correspondence and digitized over 10,000 records to ensure GDPR compliance and streamline document retrieval by 40%. Developed and executed documentation and policy projects, enhancing administrative efficiency and regulatory adherence.

Education

Degrees, certifications, and relevant coursework

CC

Cisco CompTIA

Certificate, Network+

Currently pursuing the CompTIA Network+ certification, enhancing knowledge in network infrastructure and troubleshooting.

CI

Cisco

Certificate, CCNA

Currently working towards the Cisco CCNA certification, deepening expertise in networking fundamentals and advanced routing and switching.

CA

Cisco Networking Academy

Certificate, Networking Design and Troubleshooting

Completed training in networking design and troubleshooting, gaining expertise in configuring network devices and resolving connectivity issues.

GD

Google Career Development

Certificate, IT Support Specialist

Completed the Google IT Support Specialist program, acquiring fundamental skills in IT support, troubleshooting, and system administration.

WA

Watchtower

Certificate, AI Prompting Engineering

Trained as an AI Prompting Engineer, focusing on developing effective prompts for AI systems.

GA

Google Hustle Academy

Certificate, Business Management Training

Completed business management training through the Google Hustle Academy, gaining insights into business operations and strategy.

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Chinedu Añusi - IT Support Specialist (Level 2) - Watchtower Bible and Track Society of New York Inc. | Himalayas