Keira Price
@keiraprice
Senior customer service and warranty specialist driving process improvements and high-volume claims resolution.
United StatesWhat I'm looking for
I am a senior customer service and warranty specialist with over 10 years of experience supporting both B2B and B2C clients, focused on resolving complex issues across phone, email, and chat while maintaining strong vendor and cross-functional partnerships.
In recent roles I managed 40–50+ claims weekly, led process improvements that reduced cycle times by up to 20%, lowered re-open and repeat claim rates, and negotiated vendor terms to reduce costs while protecting revenue.
I bring hands-on experience with CRM, reporting and analytics tools, document management, Microsoft Office (Excel, Word, Outlook), and automotive technology; I’m pursuing a BBA and CAPM certification to deepen my project management and process design expertise.
Experience
Work history, roles, and key accomplishments
ZACoordinated full claims lifecycle handling 50+ claims weekly, driving 95%+ on-time resolution and reducing claim cycle times by 15% through process improvements and vendor partnerships.
Warranty Specialist
Nissan North America
Aug 2022 - Feb 2024 (1 year 6 months)
Resolved 40+ warranty claims weekly with 90%+ customer satisfaction, reduced resolution cycle times by 20%, and implemented corrective actions that cut repeat claims by 15%.
GMDirected launch and reservation processes for new EV models supporting 1,000+ customers, reduced recurring technical issues by 20%, and trained 25+ associates to improve SLA compliance by 15%.
Education
Degrees, certifications, and relevant coursework
SUStrayer University
Bachelor of Business Administration, Business Administration
2023 -
Activities and societies: Relevant coursework in Process Design and Project Management.
Pursuing a Bachelor of Business Administration with relevant coursework in process design and project management since September 2023.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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