shyelle porter

I am a dedicated and results-driven customer service professional with over 2 years of experience in warranty management, order processing, and account coordination. I have a proven track record of handling high volumes of inquiries via phone and email, managing complex claims, and improving operational efficiency. My technical skills in data analysis and CRM systems, combined with my strong problem-solving abilities, allow me to deliver exceptional service and support to customers and internal teams alike.

In my most recent role as a Warranty Manager at Camping World, I successfully managed all aspects of warranty claims, improving processing turnaround time by 40%. I provided daily support to customers and internal service teams, ensuring accurate service documentation and collaboration across departments. My adaptability and flexibility during high-volume periods have been key to my success in delivering high-quality service in fast-paced environments.

As I continue my education with an Associate Degree in Fine Arts, I am excited to bring my proven excellence to a high-performing customer service team. I thrive in collaborative, solution-oriented environments and am eager to contribute to continuous process improvement and operational success.