Open to opportunities

Alyssa Retort

@alyssaretort

Message

Dedicated claims customer service representative focused on satisfaction and success.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated claims customer service representative with a strong motivation to maintain customer satisfaction and contribute to company success. My experience spans over a decade in the insurance industry, where I have honed my skills in claims adjustment and customer service. I thrive in environments that require active listening, effective communication, and problem-solving abilities.

In my current role as an Auto Claims Adjuster at Progressive, I determine coverage by reviewing accident details and policies, interviewing customers and claimants, and managing vehicle repairs. My previous positions at Nationwide and Liberty Mutual allowed me to deliver exceptional customer service while assisting clients with their claims. I have also taken on leadership responsibilities, facilitating meetings, conducting quality reviews, and training new hires across multiple states.

Experience

Work history, roles, and key accomplishments

Current

Auto Claims Adjuster

Current

Progressive

Oct 2023 - Present (1 year 8 months)

Determined coverage by reviewing accident details and policies, and established liability through interviews with customers, claimants, and witnesses. Partnered with appraisers and estimators to manage vehicle repairs, negotiated with customers and other insurance carriers, and resolved claims efficiently.

Negotiation

Insurance Service Representative II

Nationwide

Jun 2022 - Oct 2023 (1 year 4 months)

Delivered exceptional customer service by assisting with the filing of first notice of loss for Auto and Home claims. Handled inquiries regarding services and addressed questions concerning the status of established claims.

Customer Service Claims Handling Communication Problem Solving

Claims Customer Service Representative

Liberty Mutual

Dec 2010 - Apr 2020 (9 years 4 months)

Delivered exceptional customer service by assisting with the filing of first notice of loss for Auto and Home claims, handling inquiries, and addressing questions regarding the status of established claims. Facilitated stand-up meetings, team huddles, and process walks, communicating changes and their impact on business needs.