Christopher User

Processed and submitted warranty claims in compliance with FCA policies. Collaborated with service managers, advisors, and OEM representatives to ensure complete documentation and addressed customer concerns regarding warranty coverage and resolution.

Managed high-volume warranty claims across General Motors platforms, ensuring all claims met warranty eligibility requirements. Maintained claim databases and streamlined submission procedures, providing top-tier support to both internal staff and customers.

Processed and audited warranty claims for multiple vehicle brands, supporting dealer service operations with timely warranty reimbursements. Fostered relationships with manufacturer representatives for smoother claims approval.

Verified documentation accuracy and claim legitimacy, identifying patterns and collaborating with departments to improve processes. Trained new hires on warranty protocol and software usage, maintaining compliance with manufacturer-specific programs.

Oversaw sales operations and trained junior staff, conducting personal and group fitness sessions. Managed customer relations, resolving complaints with empathy and efficiency, and created marketing content using Microsoft Publisher and PowerPoint.

Completed an Associate's Degree in Liberal Arts, gaining a broad foundation in various subjects. Developed critical thinking and communication skills through diverse coursework.